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Albanian Croydon UK F2F Freelance Interpreter London, England

LanguageLine Solutions

Full Time London, England 10.56 - 12.04 GBP Today

Job description

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Freelance Face-to-Face Interpreter

Job Title: Interpreter (Face to Face)

Summary of position:

Facilitates communication between an English speaker and a speaker of another language by accurately and completely interpreting what each has said using the consecutive mode of interpretation.

Main Accountabilities:

Provides accurate and complete interpretations of verbal messages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency.
Ensures the highest level of quality in interpretation by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions
Provides excellent customer service to LLS clients
Participates in all company sponsored and facilitated interpreter training
Maintains a positive working relationship LLS

Qualifications

Language Proficiency: Ability to comprehend and express accurately in both languages on various subjects, at various levels of technical complexity, using a large number of synonyms, idiomatic expressions, proverbs and quotations. Must demonstrate mastery of appropriate use of word order, grammar, and syntax as well as clear pronunciation. Educational level: Must have an interpreting qualification or equivalent Work experience: At least one year of work experience in a customer service / interpreting environment is preferred. Demonstrated interpreter Skills: These skills are assessed through a standardized assessment process

Command of context: Able to construe meaning and anticipate direction of the discussion
Mental agility (speed of understanding and expression): Must have the cognitive skills required to effectively interpret between two languages with fluidity and speed
Concentration: Ability to continue with the thread of the conversation over a long period of time.
Memory skills: the ability to remember a block of information with accuracy. (This skill will improve over time as the interpreter gains on the job experience.)
Customer Service skills: Ability to maintain a professional demeanor through the workday, demonstrate sensitivity to different nationalities, backgrounds and cultures; exceeds the expectations of our clientele.
Professional Conduct and Personal Integrity: demonstrates dependability, honesty, integrity, trustworthiness, accepts responsibility for own actions; maintains confidentiality and upholds ethical standards even in the face of opposition.
Adaptability: Adjusts, modifies own behavior, and remains flexible in responses to changing situations, or people expressing varying perspectives; maintains high performance, emotional composure, and objectivity.
Self-Management. Assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; seeks developmental opportunities and works independently.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

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