Alarm Receiving Centre Operator Stoke-on-Trent, England
Job description
Bouygues Energies & Services currently has an exciting opportunity for an Alarm Receiving Centre (ARC) Operator to join our Facilities Management team at our office in Stoke-on-Trent. This is a permanent full-time position working 12 hour shifts on a 4 on, 4 off alternating shift pattern of days followed by nights: 0700 – 1900 and 1900 – 0700.
The role:
- Reporting to the National Operations Centre Team Leader.
- Responding to Fire, Intruder and Panic alarms received through our alarm receiving software. Protecting our diverse portfolio of commercial, residential customers and VIPs. Response requires the delivery of clear and accurate information to emergency services in a confident manner.
- Investigate remotely activated CCTV transmissions through our CCTV monitoring software, gathering as much information as necessary to assist the authorities with criminal convictions and the prevention of crimes such as criminal damage, arson and theft.
- Effectively follow processes and instructions, managed in line with Company procedures and policy.
- Confidently communicate urgent issues to the Team Leader or shift Controllers where necessary.
- Provide safety and reassurance to Bouygues operatives and employees that work alone. Operatives use a mobile phone location application linked to the Operations Centre servers in case of emergency.
- Assist with covering shifts to ensure continual coverage, excellent rates of overtime are available.
- Work in conjunction with the secure helpdesk to provide continuous support to Bouygues facilities management operations.
- Provide a key role in the command and control of incidents, maintaining accurate incident logs in emergency situations.
- Working an alternate 4 on, 4 off shift pattern of days and nights, 07:00 to 19:00 and 19:00 to 07:00.
The person:
- Previous experience of working within a service desk, operations centre or other high-volume call environment is essential.
- Educated to A-level standard or equivalent.
- Must have a flexible, can-do approach to work and willing to undertake training when necessary.
- Must be able to communicate effectively with a diverse range of people, both verbally and in writing.
- React appropriately under pressure, prioritisation and the ability to maintain concentration is crucial.
- Excellent working knowledge of Microsoft office 365 packages essential.
- Any experience of using MAXIMO or MUSE would be an advantage, but full training will be given
- Willing to complete training SIA licence for public space surveillance (PSS CCTV operations).
Our excellent benefits package includes:
- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
Why Bouygues E&S Solutions?
Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.
In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.
Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.
Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.
Be Yourself!
Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.
We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Gym membership
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- 12 hour shift
- Day shift
- Night shift
Work Location: In person
Reference ID: AMB/NOC
