Find More Than 10K+
United Kingdom Jobs

Job description

Aviation recruitment experts Optime are on the lookout for talented Airport Customer Service Agents to join their industry-leading Heathrow team and ensure that passengers receive the highest quality of care, security, and assistance during their travels.

This is a unique opportunity to work in a fast-paced, dynamic environment in one of the most exciting airports in the world!

PLEASE NOTE: Due to the nature of airport operations, successful candidates will need to be flexible with a positive attitude towards shift work.

What’s on offer:

• £12.50 per hour (paid weekly)
• 40 hours per week (5 days per week including some weekends)
• Earliest Start: 3am
• Latest Finish: 11pm
• Overtime opportunities
• Holiday pay and workplace pension

Main Responsibilities:

• Providing exceptional face-to-face customer service; being professional, polite, and courteous at all times.
• Assisting passengers with boarding procedures, luggage requirements and wayfinding queries.
• Performing security checks on individuals and their belongings.
• Provide information for passengers about the airport and facilities.
• Work alongside external airport partners to keep things running smoothly.
• Follow safe working practices.
• Any additional reasonable duties, as assigned by operational management.

Requirements:

• Previous experience of working in a busy, customer-based service role.
• Flexibility - You must be able to work early and late shifts.
• Great work ethic.
• Excellent communication skills.
• Strong customer service.
• Self-motivated and willing to work using own initiative.
• Able to multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• Must be over 18
• Must have resided in the UK for the last 5 consecutive years due to the enhanced background checks required.

Whether you’re looking to start your career or take it to the next level, Heathrow Airport provides an extraordinary platform for career growth and personal development.
If you are passionate about providing exceptional customer service and have the skills required to thrive in this fast-paced environment, please apply today!