Airlines Representative (Mandarin Speaking) Heathrow, England
Job description
Experience in airport traffic related work - excellent customer service skill - handling of arrivals and departures. Energetic, and can work under pressure, preferably with airline ticketing/reservations knowledge. Understanding scheduling and airport work functions with the ability to prepare reports - statistics and basic accounting are essential. English and Mandarin proficiency are also required.
Working in airport, to follow Aviation Security requirements, you will be required to hold a Full Airside Security Pass. To obtain this, we will need 5 years full referencing history with Criminal Record Check.
Responsibilities and Duties
- Handling of arrivals and departures.
- Pre-Flight Editing
- Post-Flight Handling
- Ensure the smooth running of the gate and make sure every departure is consistent and on time.
- Liaising with Flight Crew, Cabin Crew, Internal Departments, Customer Sales and Customer Relations where required.
- Oversee GHA at Check In and assist with passenger queries
- Check Telexes, ensure all seat requests are actioned.
Qualifications and Skills
- Previous airline background experience preferred
- Mandarin speaking, reading, & writing.
- Basic knowledge of ticketing and reservation preferred
- Experience of dealing with work of a confidential and sensitive nature.
- Excellent telephone manner.
Benefits :
We offer a contribution pension scheme and usual AirlineBenefits.
Only applicants with full working right in the UK will be considered. Only shortlisted applicants will be contacted
By submitting your application, you have given permission to allow us to use your personal data as part our recruitment and selection process in accordance with our privacy policy. Our privacy policy can be viewed on www.china-airlines.com
Job Type: Part-time
Part-time hours: 30 per week
Work Location: In person
