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Job description

Job description

We are looking for flexible, part time associates to support our expanding business at London Luton Airport

Global Air Support (GAS) has been assisting airlines with airport ground operations for over 15 years. We support a growing number of operators at London Stansted and Manchester Airport and London Luton Airport.

Do you conduct yourself professionally, are you self-confident and well mannered, are you polite and pride yourself on your customer service skills?

Are you able to analyse potential problems and make informed decisions and able to communicate professionally, acting always in the best interests of the airline and GAS?

If the answer is yes to the above, then this is a job for you!

Overall Objective

The role is to provide customer service representation to airline passengers and airline personnel during the turnaround of aircraft on inbound and outbound flights. The ideal candidate must be able to communicate effectively with airline passengers and personnel, third party companies, airport and airline authorities and whoever else is deemed necessary in order to provide an efficient, time critical turnaround of aircraft.

Responsibilities

• To be in attendance during the operational hours ie. at check- in and on arrival of the aircraft through to departure.
• To act at all times in the best interests of the airline and represent them in a high profile and professional manner
• Endeavour to assist and improve on-time performance
• Deal with questions and problems associated with travelling guests, including but not limited to; ticketing, passports, excess baggage, denied boarding, late check-in and missed flights
• To ensure all check-in desks are ready and staff are available 3 hours prior to the Scheduled Time of Departure. All relevant display boards and passenger information is made available
• Collect excess baggage charges where required. Monitoring and enforcing cabin bag allowance and make sure it is adhered to at check-in and at gate as per airline policy
• Meet aircraft at gate, liaise with crew and the ground operations team, ensure smooth boarding process and correct loading process has been adhered to within the airline loading instructions
• Complete Flight Management Report
• Assist handling agent and guests with lost baggage, general information, delayed flights, organising refreshments and HOTAC in accordance with the company policy
• Monitor, on ground handling services, identifying weaknesses and areas of improvements

*
Experience

• Airport / Travel industry / Customer Service - Required
• Basic computer skills (excel, word, email) - Required

Qualifications

• Minimum level of education GCSE or equivalent - Required
• Valid Stansted Airport Pass - Preferred

Working Hours

• Depending on operational requirements currently between 04.00 am and 01.00 am. 4 hours - 8 hours shifts.
• split shifts consisting 4 hours of morning and evening shifts
• weekends and bank holidays and night shifts

*
Benefits

• Training is provided

Job Types: Part-time, Zero Hours

Salary: £13.00 per hour

Work Remotely

• No

Job Types: Part-time, Permanent, Zero hours contract
Part-time hours: 20-25 per week

Salary: £13.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (required)

Experience:

• Aviation: 1 year (required)

Work authorisation:

• United Kingdom (required)

Shift availability:

• Day shift (required)
• Night shift (required)
• Overnight shift (required)

Work Location: In person

Reference ID: LTN 01
Expected start date: 24/07/2023