Aftersales Supervisor Wakefield, England
Kenect Recruitment
Full Time
Wakefield, England
27000 - 33000 GBP ANNUAL Today
Job description
What does the job involve?
- You will ensure that we deliver the best customer experience by ensuring the team are organised and prepared for arriving customer appointments.
- To provide front of house support to customers by welcoming customers and providing regular and effective communication.
- You will act as a point of escalation for customer issues as required.
- To drive and deliver strong retail service.
- Leading a team of Aftersales Advisors including the following:
- Providing training and coaching, identifying any learning and / or development opportunities
- Completing regular 1-2-1s
- Providing support for the Service Centre in the absence of Service Manager, if required. Weekly checking of a sample of job cards completed by Technicians including:
- Accurate technician write up
- Invoice accuracy and set up
- Correct labour times
- Supporting the Aftersales Advisors and the Service Manager with reducing costs
- Managing loan vehicles
- Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company’s customer complaints procedure, escalating customer concerns where required.
- Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work.
- Ensuring all customers receive regular, proactive and accurate updates.
Job Type: Full-time
Salary: £27,000.00-£33,000.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Wakefield: reliably commute or plan to relocate before starting work (required)
Experience:
- Automotive Sales: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
