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A Little Bit About Us:

TheVindis Group is seeking to appoint an Aftersales Manager to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UKs National Learning Centre.

How wesupport our #Exceptional People:

All teammembers are provided with access to the following:

• The Vindis Perkbox Benefits Scheme, which offers a host of significantly discounted options e.g. holidays, gym memberships, cinema tickets, supermarket vouchers etc.
• AnEmployee Car Scheme, following a qualifying period. This will provide you withan opportunity to love our brand products as much as we do and drive them ataffordable prices.
• A LifeAssurance policy, at no cost to yourself.
• 24/7access to our Employee Assistance Programme. This is in conjunction with our#SpeakAware campaign, which focuses on employee wellbeing and positive mentalhealth.
• Access to Cycle to Work Scheme.

Key RoleResponsibilities:

As anAftersales Manager, you will be an integral member of the Management and AftersalesTeam. Your key responsibilities will include:

• Leading your department in a clear, considered and appropriate manner,in line with the Vision, and building an accountable and progressive businessunit.

• Effectivelymanaging the resources at your disposal to achieve the required businessobjectives.

• Ensuring that your wider team has a clear understanding of the strategicdirection of the department and the business in its entirety, and that this iseffectively translated into clear and championed visions and strategies.
• Championing the effective and accurate usage, and compliance with, allsystems and processes.
• Demonstrating your departments consistent adherence to the Vindis Groups Aftersales Experience; ensuring that every element is executed robustly and consistently.
• Having a clear, understood and robust approach to personal developmentand performance measurement across your department, ensuring that all employeeswithin your department have received the coaching and training needed to beable to conduct their roles effectively, and to develop into specialists withintheir chosen areas.
• Championing and maintaining a culture of customer service excellence.

Prerequisites:

• Previousrelevant experience required
• Previous motor industry experience essential
• Good communicationskills
• Customerfacing experience preferable
• Goodattention to detail
• Full UKdriving licence required

This isan exciting opportunity for an individual that is seeking career development inan innovative and dynamic organisation.

We look forwardto receiving your application and hope to be able to welcome you as a teammember within the Vindis Group in the near future.