Afternoon receptionist Northampton, England
Job description
Previous applicants need not apply
The Mounts Medical Centre is looking for a part time enthusiastic afternoon receptionist to work Monday - Friday 1.30 - 6.30 to join our friendly team.
We are a town centre practice with 16000 patient’s, in a very busy part of Northampton.
Job Purpose:
Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.
Duties:
* Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring enquiries.
* Optimises patients' satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.
* Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
* Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
* Ensures availability of treatment information by filing and retrieving patient records.
* Maintains patient accounts by obtaining, recording, and updating personal and financial information.
* Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
* Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
* Helps patients in distress by responding to emergencies.
* Protects patients' rights by maintaining confidentiality of personal and financial information.
* Maintains operations by following policies and procedures; reporting needed changes.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, organisation, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus
Previous applicant need not apply
Job Types: Part-time, Permanent
Salary: £11.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
