Afternoon receptionist

Afternoon receptionist Northampton, England

The Mounts Medical Centre
Full Time Northampton, England 11 GBP HOURLY Today
Job description

Previous applicants need not apply

The Mounts Medical Centre is looking for a part time enthusiastic afternoon receptionist to work Monday - Friday 1.30 - 6.30 to join our friendly team.

We are a town centre practice with 16000 patient’s, in a very busy part of Northampton.

Job Purpose:
Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Duties:
* Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring enquiries.

* Optimises patients' satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.

* Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

* Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

* Ensures availability of treatment information by filing and retrieving patient records.

* Maintains patient accounts by obtaining, recording, and updating personal and financial information.

* Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

* Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

* Helps patients in distress by responding to emergencies.

* Protects patients' rights by maintaining confidentiality of personal and financial information.

* Maintains operations by following policies and procedures; reporting needed changes.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, organisation, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus

Previous applicant need not apply

Job Types: Part-time, Permanent

Salary: £11.00 per hour

Schedule:

  • Monday to Friday

Work Location: In person

Afternoon receptionist
The Mounts Medical Centre

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