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Job description

THE JOB ROLE

Established 12 years ago Aesthetic Response is a unique award-winning company with an amazing team and we’re looking for our next great new team members.

Our small, friendly team provide our aesthetic clients with exceptional customer service support operating as a remote receptionist to their clinic on their behalf.

This role is a fast-paced telephone focused role - interesting and rewarding and would suit someone who is looking for a medium to long term role, with the possibility of future advancement.

Although a remote and home working position – candidates will need to complete our office based induction and training in Gateshead, close to the Metro Centre, before moving to home working after around 6 weeks and then with ad-hoc days in the office.

Award Winning - Inspiring – Progressive - Niche sector - Varied exciting business & role!

No two days are the same and we pride ourselves on our on-going support.

We are looking for a reliable, efficient, self-starter with great customer service skills to join our team. Personality, common sense, positivity and organisation are all key.

Experience in areas such as hotel reception, administration, customer service or sales would be ideal.

REQUIRED HOURS

Full time role 37.5 hours weekly, shifts are over 5 days between 08.30-19:00, with a maximum of 1 Saturday a month 09:00 - 15:00, so 1 week day off per month.

MORE ABOUT THE ROLE

In providing remote front of house service to a number of aesthetic clinics across the UK you will be responsible for helping to manage their clients with their enquiries and bookings.

The role is for a strong relationship builder who can think on their feet, listen well, multi task and more, you will be...

• Comfortable working from home after 6 weeks of office-based induction training.
• Dealing with approx. 70 client / patient enquiries per day based on a mix of inbound/outbound calls, emails and message responses – No cold calling!
• 60% of enquiries are booking existing clients in for treatment appointments, re-scheduling appointments and assisting with ‘in the moment’ needs.
• 20% of the role is speaking with first time enquirers to get them booked in for consultations.
• 20% is message taking and providing a professional polished service to a number of clinics.

KEY POINTS

• We have a great, friendly set of people.
• Interesting, varied challenging role in an evolving sector.
• A genuine long-term opportunity.
• Your experience? Strong people skills, great communicator, attention to detail with a warm friendly manner.
• We want someone with experience in strong customer service who wants a more enjoyable role on the phone working with highly experienced and supportive people and a varied client portfolio.
• Flexibility to spend time in the office on an ad hoc basis after initial training.
• A really good, enjoyable opportunity!

MORE ABOUT THE TRAINING

• Initial 6 weeks of training between the hours of 09:00 and 17:00 – office based in Gateshead.
• You will receive one to one training as we carefully build your working knowledge of our systems and our clients.
• Ongoing support continues when you start working from home, with refresher training in the office as and when needed.

APPLY TODAY TO START SEPTEMBER, OCTOBER

• Full-time, Permanent.
• Must be able to commute to the office in Gateshead, near the Metro Centre.
• Following an initial discussion on the phone successful candidates will then progress to a face-to-face interview.

SALARY:

• Starting salary from £20,475 increasing after successful completion of probation.

JOB TYPE:

• Full-time, Permanent

BENEFITS:

• Free parking (office)
• On-site gym, café (office)
• Work from home

SCHEDULE:

• 5 days a week
• 8 hour shifts
• Day shifts – 7pm latest
• Monday to Friday, 1 Saturday per month with a day off in the week

ABILITY TO COMMUTE / RELOCATE:

• To Gateshead – A requirement to reliably commute or plan to relocate before starting

EXPERIENCE:

• Customer service - 2 years minimum requirement

WORK LOCATION:

• Hybrid / remote – Gateshead area

Reference ID: AR 09/23

Job Types: Full-time, Permanent

Salary: From £10.50 per hour

Benefits:

• Casual dress
• Free parking
• On-site gym
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Gateshead: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Work Location: Hybrid remote in Gateshead

Reference ID: AR 09/23