advisor Warrington, North West England, England
Job description
As a delivery bookings advisor you will be a fun, caring individual. You will be an excellent communicator with a great telephone manner. You will have a good attention to detail to ensure there are no issues on the day of delivery from contact details to the delivery address. There are a lot of cogs that turn in Sofology to keep us running, and yours is a vital one.
The delivery bookings advisor will book deliveries for our customers through outbound and inbound calls. They will liaise with customer queries around the delivery estimation of their furniture as well as taking remaining balances on orders. You will update any relevant systems across the business.
What you'll be doingMake outbound calls and take inbound calls to arrange delivery dates
Help customers to navigate MySofology
Take remaining balances on orders
General enquiries around delivery
Corresponding with the stores and warehouse departments
Ensuring correct Data Protection is carried out
Prompting warehouse searches for furniture that cannot be located
A proven track record of providing excellent customer service
Excellent communications skills
Tenacious ability to meet deadlines and targets
Good knowledge of Microsoft Office
Founded over 30 years ago, we’re true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer’s houses into homes.There’s a lot at stake when it comes to guiding our customers to make the right choice for them - that’s why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.
We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you’re used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you’ll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we’re constantly shuffling up on the sofa to make room for the newest member of the Sofology family.
Sofology benefits
Professional Qualifications
Your Birthday off
Pawternity leave if you get a new pet
Learning & Development, Next generation programme
30% discount across the group & 15% for friends & family
High street Discounts with 100’s of great brands
Contributory Healthcare
Pension
Your Lawyer
Employee Assistance Programme for all colleagues & your household
Enhanced Maternity & Paternity Pay
Discuss flexible working & part time opportunities
