Administrator - Remote - Home Based Remote
Job description
We are currently looking for a highly organised individual to join us as a process administrator in our ITIL team.
Shift patterns are based on a 40-hour mainly covering 08:00 - 17:00, Monday to Friday.
Main Purpose of role
Provide reports of all Service Desk queues to the management team
Manage each queue to ensure all incidents and Requests have the correct information and are all updated
Ensure all tickets are in the correct queues
Escalate issues where necessary
Adhering to Incident, Change, and Problem management procedures.
Handle any calls during peak periods
Handle Major Incident Management between the team
Ensure SLA's and KPI's are adhered to
Business process awareness
Highlight trends for review
Qualifications and Skills
Strong organizational skills
Educated to GCSE level in Maths and English or equivalent.
Excellent oral and written communication skills with the ability to communicate effectively at all levels
Clear and Polite telephone manner
Rapid and accurate data entry skills
Excellent social skills with the ability to establish and maintain good/ productive relationships with colleagues and customers.
Ability to display a logical and methodical approach to problem-solving
A passion for providing exceptional customer service even during a period of stress and pressure.
Experience of working in a team
Passionate, professional, with a ‘can-do’ attitude at all times
Job Type: Full-time
Salary: £20,000.00-£25,000.00 per year
Schedule:
- Monday to Friday
Work Location: Remote
