Administrator - Payment Systems and Communication London, England
Job description
Administrator - Payment Systems and Communication
- (008365)
The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.
The Bank of England is a diverse organisation. Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.
Banking, Payments and Innovation Directorate supports the Bank’s mission to maintain monetary and financial stability by using and sharing its expertise to: develop and operate resilient and efficient banking, payment and custody services; set and influence policy; and to promote innovation.
We are at the heart of the Bank both in terms of our core role in Monetary and Financial Stability, and the wide range of internal stakeholders we collaborate with. BPI has a lead role in one and a significant role in four of the Bank’s strategic priorities. The variety and immediacy of the work we do means we are one of the most outward facing and fast moving areas of the Bank, operating the UK's high value payments system (the Real Time Gross Settlement System and CHAPS), maintaining the Bank’s readiness to provide Emergency Liquidity Assistance to banks and other financial institutions, and acting as the 'bank' within the Bank of England for government, UK CCPs and other central banks.
Department Overview
The Payment Systems and Communications team within the Markets Services Division (part of BPI) provides operational services to internal and external stakeholders to support the Bank’s core purposes through developing and operating the RTGS (Real Time Gross Settlement) system. The RTGS service supports accounts for banks, building societies, financial market infrastructures, and most recently, non-bank payment service providers, and provides sterling settlement services for Bacs, CHAPS, ICS (cheque clearing), CREST, Faster Payments (FPS), LINK, Visa and Mastercard.
We have a dynamic team operating both remotely and when onsite, across two locations in the City of London and Essex. Our team’s primary responsibility is running RTGS, which lies at the heart of UK payment and settlement infrastructure. The role of the team is very high profile since the reliability and resilience of RTGS is essential for the monetary and financial stability of the UK. There is a good mix of operational work providing opportunities for you to handle a variety of responsibilities, attending internal and external meetings and collaborating closely with diverse stakeholders. This is an excellent chance to experience these opportunities in a critical team with the potential for long-term career prospects.
Job description
The PSC Administrator has primary responsibility for the Operational administrative and support services for users of RTGS and its associated services.
Tasks will include but not limited to -
- Providing a helpdesk service for external users of the RTGS system; supporting the triage of user queries.
- Managing Secure Operations email in-boxes, directing queries to individuals or relevant internal stakeholders, raising tickets to track resolution of queries.
- Liaising with technology stakeholders to resolve technical queries.
- User Management service: setting up new users, amending and deleting users for all associated external services.
- Building working relationships with external parties, CHAPS direct participants, reserves account holders, EUI and the retail payment schemes etc
Role Requirements
People who are successful in this role have the following competencies:
Essential Criteria:
- Ability to work to set timescales;
- Experience working in lively operational environments;
- Good problem solving skills;
- Positive attitude towards change;
- Ability to work accurately;
- Ability to assess how actions/changes impact on other areas/teams;
- Inclusive and open;
- Excellent interpersonal and communication skills;
- Collaborative attitude.
Desirable, but not essential skills/competencies:
- You do not need to demonstrate all of the desirable criteria and it is not expected that the successful candidate will do so. You should have an interest in developing those that you cannot demonstrate and a vision for how you would use the opportunity to learn.
- Approach all situations positively, responsibly and constructively;
- Curiosity to learn without prompting;
- Ability to retain and apply information;
- Excellent IT skills and proficiency in MS office packages;
- Good verbal and written communication skills;
- Professional and forward thinking;
- Self-motivated, pay attention to detail, and keen to make a difference.
What we offer
- Full, structured, on-the-job training in RTGS and all its supporting systems.
- A deep understanding of RTGS and associated systems.
- A work-life balance
Further information can be found on the following links
https://www.bankofengland.co.uk/-/media/boe/images/payments/chaps.svg
https://www.bankofengland.co.uk/payment-and-settlement
Successful applicants will be required to work a seven-hour day, which can be flexible but should ensure that the helpdesk is covered between the admin team during the core business operational hours of 09:00 – 17:00.
The Bank values diversity and inclusion – we want to reflect the society we serve better, we want the best people to work for us and we want our workplace to be inclusive. We value all forms of diversity, including but not limited to age, disability, ethnicity, gender, gender identity, race, religion and sexual orientation. One way we support diversity and inclusion is through our staff-run networks, which are summarised here.
We are fully committed to having a diverse and inclusive working environment, and are open to considering how the role might be carried out with flexible working. This role is therefore open to flexible working patterns.
Where a role can be carried out from home, we are working towards colleagues spending at least half of their time in the office, so that we can all benefit from working together in person, while maintaining the flexibility offered by home working. From 6 June 2022, we expect colleagues to spend a minimum of 40% of their working time in the office per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them and their team.
We are also committed to making adjustments for candidates and employees where possible, and have partnered with external expert organisations to support us in this. We are a member of the Disability Confident scheme, summarised here, and people who wish to apply under this scheme should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.
We anonymise applications so hiring managers will not be able to see your personal information when reviewing your submission, including your CV. Please fully complete the application form questions as requested, as any incomplete submissions may not be reviewed.
The Bank of England is a distinctive institution and our rewards are one of the things that set us apart. As well as enjoying a competitive salary you will work in a collaborative, inclusive environment, with a subsidised restaurant, flexible working opportunities and plenty of wellbeing initiatives.
This specific role offers a base salary of £24,400 per annum on a full-time basis.
In addition we also offer a comprehensive benefits package as detailed below.
- A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
- A discretionary performance award based on a current award pool.
- A 7% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. (Note that from April 2023 and for the Benefits year 2023/24, this will increase to 8%)
• Private medical insurance and income protection.
Employment in this role will be subject to National Security Vetting clearance and the passing of additional Bank security checks in accordance with Bank policy from time to time. Further information of vetting and security clearance requirements for the role will be provided to the successful applicant. Further information about how the Bank processes personal data for these purposes, is set out in the Bank’s Privacy Notice at Privacy and the Bank of England | Bank of England.
The closing date for applications is 23 February 2023.
Please apply online, ensuring that you answer the application questions, complete the work history and submit your CV.
