Administrator / Customer Service Administrative Assistant Remote
Job description
Administrator / Customer Service Administrative Assistant who is customer focussed with excellent administrative, interpersonal and communication skills is required for a well-established health consultancy company.
SALARY: £20,319 per annum (pro rata for contract position) + Benefits
LOCATION: Remote Working / Home-Based
JOB TYPE: There is a Full-Time Permanent and Full-Time 6 Month Contract position
WORKING HOURS: 39 hours per week
** 2 Jobs Available – 1 x Permanent, 1 x Fixed Term Contract **
JOB OVERVIEW
We have a fantastic new job opportunity for an Administrator / Customer Service Administrative Assistant who is customer focussed with excellent administrative, interpersonal and communication skills.
Working as an Administrator / Customer Service Administrative Assistant you will provide a proactive service to a large client base within the Employee Health and Wellbeing sector.
As an Administrator / Customer Service Administrative Assistant you will be predominately focused on processing results following Alcohol and Drug testing carried out Nationwide.
As an Administrator / Customer Service Administrative Assistant you will efficiently process all work arrangements ensuring accuracy at all times whilst building key relationships with field resources, clients and internal departments such as Bookings and Finance.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Provide reports to clients on a regular basis to detail work completed
Provide a professional, accurate and timely service to clients at all times
Respond to client queries, advising them on services, processes and other information, ensuring a proactive response via email and telephone
Accurately log paperwork, carrying out ongoing checks of the accuracy and highlighting any issues with the relevant person
Liaise with field resources regarding scheduled work carried out and results processing
Process laboratory results on a daily basis and liaise with the laboratory team
Work as a team towards the Departments KPI’s and targets
Process invoice and expenses claims working to monthly deadlines
Able to support with bookings as required including call outs
Deal with booking reconciliation on the CRM system
Produce internal reports such as the weekly sales figures
Support with the investigation of complaints
Carry out the random selection process on a rolling monthly basis, passing to the Collection Coordinators to make the booking arrangement
Using Sage CRM and Sage 200 to record efficient information of scheduled work
Assist with end of month data reports for clients
Uploading results to external databases in accordance with their guidelines
Accurately file paperwork and ensure scanning and auditing is maintained
Provide reports to clients to detail work completed where required
Support the Finance Department with invoicing queries and deadlines
Support the Alcohol & Drugs Operations Manager with additional tasks where required
General administration, including respond to emails, answer the telephone, scanning, copying, faxing etc
CANDIDATE REQUIREMENTS
Previous customer service skills and experience
Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems
Proficient use of Microsoft Office and IT Solutions
Diary management experience
Ability to rationalise competing priorities
A confident communicator
Providing services to meet quality assurance targets
Able to work to and maintain Internal and external KPI's
Ability to maintain accurate customer service record
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P10316
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