Administrator Maidstone, England
Job description
The ideal candidate will be educated to GCSE in Maths & English or equivalent and NVQ Level 3/RSA3 or equivalent and will possess strong customer service skills a professional and confident telephone manner and good organisational and keyboard skills. They will also require a good working knowledge of Microsoft Office packages. The candidate needs to pay attention to detail, be able to work to tight deadlines and adapt to changing/challenging situations.
This role provides excellent admin support to a multi disciplinary team of clinicians, made up of Psychiatry, Psychology and Nursing colleagues.
It is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has good communication and interpersonal skills, is able to prioritise workloads and can work to agreed timescales.
The Mental Health of Learning Disability (MHLD) Service is a specialist service working throughout Kent and Medway. We have 3 teams : East Kent, North Kent and West Kent. Each team comprises a multi-disciplinary team (MDT) with administrators providing admin support for psychiatry, psychology and nursing colleagues.
We have an exciting opportunity for a Team Administrator to work in our West Kent Team. The successful candidate will take the lead in processing all new referrals in West Kent, will provide admin support for nominated clinicians and will provide admin cover for other West Kent clinicians when their substantive administrator is on leave.
The role would suit someone who has solid experience of working as an administrator, preferably in a community-based NHS mental health team.
You will be educated to GCSE standard, with A to C in Maths and English (or equivalent) and you must have a good working knowledge of MS Office applications i.e. Word, Outlook, Excel and PowerPoint. Previous experience of arranging meetings and taking minutes is desirable, along with working with the patient system RiO.
This post will be based in our Maidstone office, working 9am to 5pm, Wednesdays to Fridays.
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
In this varied role, your duties will include:
- Adding new referrals to the patient record system RiO (training provided), and gathering background information before the weekly hub meetings.
- Arranging the hub meetings, preparing and distributing the agenda, taking the minutes and dealing with action points.
- Having contact with patients, carers, relatives and other external stakeholders.
- Providing admin support for clinicians, which includes: • Typing/formatting letters and reports, including using BigHand (training provided)
- Taking phone calls and managing generic admin mailboxes
- Booking clinic appointments
- Ordering stationery and other items as required via SBS (training provide). Please see job description for full details.
