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Job description

Job Types: Full-time, Contract, Permanent

Location: Swansea, City Centre location

Hours of work: 37.5 hours per week, Monday – Friday between 9.00am and 5.30pm with one hour for lunch.

Salary: £21,255.00 per year to start, plus Workplace pension

Benefits:

• 28 days annual leave including bank holidays, increased by 1 extra day every two years (capped after 10 years’ service)
• In-house employee training programme
• Employee assistance programme (EAP)
• Complimentary Refreshments
• Company Pension

Job Description

The position involves:

• Working within a team environment

• Receiving calls from people who wish to pay their debt or set up a payment arrangement

• Signposting vulnerable debtors to debt advice agencies

• Keeping case files up to date

• Supporting and liaising with our Enforcement Agents, clients, and customers wherever necessary

Our company is well known and respected within the industry and there are job opportunities to further your career should you wish to do so.

What is required of you

• Good communication skills and telephone manner

• Data entry and accurate typing skills.

• Use of Microsoft Teams and Microsoft Office

Full training will be provided; however, it would be advantageous to have previous experience in the Enforcement or Legal Sector.

What you will be responsible for

• Inputting data

• Answering incoming telephone calls

• Providing debtors with payment solutions

• Letter writing

• Reporting to Clients, majority being Solicitor firms

• Recognising vulnerable callers and signposting them for additional assistance

• General administration and case management

• Dealing with a variety of cases

• Accurately recording data, in line with GDPR

To Apply

Please forward your CV together with a covering letter to the email address provided. Successful applicants will be subject to a County Court Judgment check and a DBS check. References will be required.

Job Types: Full-time, Permanent

Salary: £21,255.00 per year

Benefits:

• Company pension
• Wellness programme

Schedule:

• Monday to Friday

COVID-19 considerations:
As a business, we have completed our Covid 19 risk assessment which is available to all employees, and we abide by the government guidance on Covid 19 safe practices and specifically further Covid 19 guidance supplied by CIVEA.

Ability to commute/relocate:

• Swansea, SA1 5RW: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: SW/1701