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2.5-5 Years

UK

When you are part of a $10+ Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.
Started in 1999, HCL in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. HCL has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract. Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list.
Here is an opportunity is to be part of HCL Technologies
Title of role – FSO Engineer
Location – London, UK
Employment Type - Permanent
Experience level needed – 3 – 6 years
Role definition
Responsibilities

• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Perform repair of desktops, laptops, and other assigned equipment
• Evaluate inventory for quality and accuracy
• Ensure accurate receiving, stocking, packaging and shipment of product
• Receive PC stock and images units via work orders submitted by customer
• Control inventory and quality audits, assign asset tags
• Resolve issues with devices with customer direction
• May require some travel within the city to support dormitory sites.
• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Conferencing with network users about solving existing system problems.
• Operating master consoles to monitor the performance of networks and computer systems.

Requirements

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Customer-oriented attitude
• Strong understanding of network infrastructure and network hardware.
• Ability to think through problems and visualize solutions.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Provides specific detailed information for hardware and software selection.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills.
• Dependable and flexible when necessary.
• Network security experience.
• LAN and WAN experience.

B-Tech

1

DWP-FSS-Desk Side Services

Business Line FT

Londonderry

INFRA

1234222BR

25-May-2023

ASSOCIATE GENERAL MANAGER