administrative manager United Kingdom
Job description
Experienced Admin Team Leader required for our client based in Eccleshill.
37.5 hours per week, Mon to Fri. £25,147 starting salary, rising to £27.5k after 3 years.
You will be responsible for the provision of efficient administrative support for the Patient Bookings Services team for a range of clinics. You will coordinate, support, train and supervise the Admin Assistants and develop key relationships with a range of clinical staff, patients and their families.
Key Responsibilities:
- be the representative for the team, leading them efficiently and being an ongoing mentor
- responsible for clinician rotas by liaising via email and planning up to 1 year ahead
- ensuring the team are utilising every appointment and clinics are full
- provide excellent customer care - greet and speak to outpatients, visitors, members of the public and staff in a friendly, professional and courteous manner
- answer telephones to a pre-agreed standard and deal with all enquiries as efficiently as possible
- provide telephone advice and assistance to patients regarding general admin matters concerning their procedures
- investigate complaints regarding the service
- training of all new staff
- notify patients of their appointments, providing appropriate information and instructions
- ensure accurate patients data on all software
Key Requirements:
- Management/Leadership qualification or at least 2 years' experience in a supervisory/leadership role
- NHS experience is desirable
- Experience of working in a busy office environment (or similar customer service setting)
- Strong IT skills and the ability to prepare reports/spreadsheets to a high standard
- Experience using SystmOne is desirable
- Time management and problem solving skills
- Highly motivated and enthusiastic
- The ability to deal with situations calmy and confidently
- Knowledge of GDPR - ideally knowledge of patient pathways in a hospital or GP setting
- Tactful, sensitive, and resilient with good stress management skills
Benefits:
- £25,147 starting salary
- 27 days annual leave, plus bank holidays
- Access to the NHS pension scheme
- Birthday Holiday - 1 day per year to be taken in the month of birthday. *The Birthday Holiday is only available on satisfactory completion of the probationary period.
- 1 day leave per year for staff wellbeing
- Christmas bonus scheme
- Flexible working (where appropriate)
Job Types: Full-time, Permanent
Salary: From £25,147.00 per year
Benefits:
- Flexitime
- On-site parking
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Eccleshill: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- supervisory: 1 year (preferred)
Work Location: In person
About Fortem People
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: fortempeople.co.uk
