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Job description

Closing date for applications Monday 22nd May 5 pm.

Immediate start is available.

Administrative Assistant | Working from home | Yorkshire or South West | 25-37.5 hrs per week | Minimum of 25 hours a week, to cover core business hours

In order to be considered for the position, you need to complete an online interview. Please read the job description carefully then click on the link to take part in the video interview. https://myint.video/auR1MGJ8Sh

Benefits:

• £20,500k per annum (pro rata)
• 25 days paid annual leave (pro rata) + bank holidays + your birthday
• Work from home with flexitime (core hours of 10am – 3pm)
• Room to progress quickly and take on increasing responsibility
• Opportunities to complete training courses and develop professionally
• Enjoyable work atmosphere with a strong team spirit
• Company laptop
• Pension contribution
• We will provide full training for new candidate
• Performance based bonus

Company description
Acuity is a leading market research provider in the social housing sector, running over 250 surveys and interviewing around 200,000 residents each year. We build long-term relationships with our clients, delivering research, analysis and insight, that enables them to improve their services and provide the best possible service to their residents.

At Acuity we believe that everyone has a valuable and unique perspective that should be listened to. We aim to create a culture that is inclusive and welcome and encourage candidates from all backgrounds. We are a rapidly growing business and there is scope for the successful candidate to progress and direct how their role develops.

Job description
We are recruiting an enthusiastic and motivated Administrative Assistant to join our dynamic team delivering administrative support across the company. The successful candidate will provide high-quality business assistance, working flexibly to meet the wider team’s needs. The position is working from home, however, ideally, we would like you to be based around one of our two hubs in Yorkshire or the South West.

The role involves:

• Acting as a point of contact for customers, clients or suppliers via email and over the phone and responding to and dealing with a range of enquiries
• Supporting the research team when requested, to maintain a high level of service and project delivery
• Data administration, including overseeing the organisation and storing of data
• Liaising with team members to ensure work is completed to set timescales
• Organising documentation and paperwork and ensuring it is kept up to date
• Handling office tasks, such as filing, generating reports and presentations and reordering supplies
• Arranging travel plans and hotel stays for staff members, as well as organising the delivery of company-wide gifts
• Booking meeting rooms for colleagues and arranging meeting schedules
• Keeping your line manager informed of actions and progress, and raising any issues in a proactive manner
• Maintaining contact lists (CRM etc)
• Working to ISO, GDPR and MRS standards
• Additional tasks as necessary

Skills/education/experience required:

• Good interpersonal and customer service skills, including an excellent telephone manner
• Excellent time management and organisational skills, with an ability to effectively prioritise duties and multi-task
• Working knowledge of office management systems and procedures
• Highly IT literate and proficient in Microsoft Suite, including Word, Excel and PowerPoint
• Excellent written and verbal communication skills, with great attention to detail
• Ability to work independently and solve problems, with a proactive and positive attitude
• Willingness to work flexibly as part of a busy team and within a fast-paced environment
• Self-starter and fast learner, with the aptitude to know when to ask for assistance
• A clear understanding of confidentiality and data protection
• Open and friendly personality, with a great sense of humour!

Desirable skills:

• Proven experience as an administrative assistant, virtual assistant, office administrator or in a customer service role
• Finance experience, with previous use of Xero or similar accounting software
• Completion of a business or administration course or qualification
• Experience in maintaining databases and other data management systems
• Previous experience of working in the housing sector, with knowledge of the trends and changes affecting social housing

Job Types: Full-time, Permanent

Salary: £20,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday
• No weekends

Supplemental pay types:

• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in Leeds

Application deadline: 22/05/2023