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Job description

Xeal Pharma is a pharmaceutical specials (Human and Animals) manufacturer with a high reputation in the industry for quality, reliability and efficiency. In Xeal Pharma, we have numerous customers which cut across both private and NHS Hospitals, Pharmacies, Laboratories, Wholesalers and Retailers all over the United Kingdom and the Republic of Ireland. Our quality and customer-centric approach gained us a reputation as one of the best Specials Manufacturer in the United Kingdom.

We are digitally compliant pharmaceutical organisation that uses a technological platform for automating our data processing activities which synchronizes and integrate all departments and units within the organisation.

JOB ROLE

The responsibilities of the successful candidate(s) will include:

1) Data entry using SAGE software:

· Processing both daily and purchase customers’ orders with speed and accuracy on a daily basis

· Generating sales invoices, dispatch notes and delivery notes

· Extracting information from sage and transferring to Excel for data analysis

· Ability to communicate digitally and non-digitally with customers and stakeholders

· Printing processed paper work and ensuring all documents are accurate before transferring the documents to the Laboratory

2) . Customer care services: These activities involve

· Making and receiving phone calls in a professional way

· Sending and receiving emails, responding to customers queries in a timely manner.

· Receiving customers’ order

· Liasing with courier services to ensure customers receive their products in the stipulated time

· Tracking goods on the website of courier service provider.

· Maintaining effective communication with other departments and units within the organisation

3) Report writing

· Collecting and collating data withing the organisation for analysis

· Reporting daily, weekly and monthly activities for prompt decision making

4) Ad hoc duties as assigned by the supervisor and team lead

THE PERSON WE ARE LOOKING FOR

The successful candidate should possess:

· IT literate and experience using Sage, Excel, Microsoft Office, Adobe Reader and Adobe Illustrator

· Excellent communication (English) and human relation skills

· Paying attention to details, working with speed and accuracy

· Ability to work as a team in a fast pace environment with multicultural people

· Ability to learn new skills and train others

· Excellent problem solving and analysis skills

· Strong organisational skills

· Sound logical thinking with an inquiry mindset

· Time Management, prioritisation and coordination skills

The underlisted skills and experience are desirable but not essential:

· Previous experience in administrative roles or customer service role

· Previous experience in pharmaceutical or manufacturing industry

BENEFIT FROM US AT XEAL PHARMA

· Full training will be provided on how to use Sage and other digital tools for data processing to generate documents.

· Coaching and mentoring services will be provided to the successful candidate so as to execute the job to the desirable standard

· Paid bank holiday

· Entitlement to fully paid annual leave

· Free car park

· Casual dress

· Company events

· Company Pension Scheme

· Conducive working environment with nice Cafeteria

SCHEDULE

· Monday – Friday

· Day Shift

· No Weekends

JOB TYPE

· Full Time

· Permanent

WORK LOCATION

· Onsite

· No remote work

Kindly note that we will be providing you with full training and support to make your on-boarding process to this job role seamless.

Job Type: Full-time

Salary: £11.00 per hour

Benefits:

• Canteen
• Casual dress
• Company events
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: Adminastrative Assistant - Xeal Pharma