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Job description

Looking for a team player with a passion for animals!

• Location: Warrington Animal Welfare Rescue Centre, Warrington
• Salary: Minimum Wage (reviewed after three months)
• ·Hours: 3 days (24 hours) per week (based on set rolling shift rota and includes some weekends / bank holidays, as well as holiday cover)

In this lead role, you will be responsible for the welfare and rehoming of the dogs, cats, rabbits ang guinea pigs in our care and as such you must be confident with domestic pets, especially cats and rabbits, ideally with experience in a ‘rescue’ or ‘veterinary’ environment.

You will be leading the team to deliver high standard animal welfare and delivering excellent customer service.

This is a varied role in a fast-paced environment and adaptability is vital! You will need a positive can-do attitude and understand that animal rescue is not 9-5, with no two days being the same, and be willing to get involved in activities away from the day-to-day operations.

The successful candidate will need to be an all-rounder with the ability to prioritise, flexible, adaptable with a calm and methodical approach.

You will need to be passionate, an articulate and strong communicator, resilient and confident working with and volunteers and staff, dealing with members of the public, working with vet professionals, potential adopters, foster carers, fundraisers, and Trustees.

Excellent administration, IT, driving, management, and organisational skills are a must with the ability to manage a wide range of tasks in this varied role.

Rescue is a way of life, not just a job! So, if you feel you have the drive and determination to be successful and could contribute to the success of the Centre and the Charity, then find out more and apply – job description and person specification below.

To apply:
Send a CV with a cover letter and statement detailing how you match the role and what you could bring to the charity.

JOB DESCRIPTION:
Primary Duties/Key Responsibilities

Administration

• Daily use of Anilog Admin Management System – keeping accurate up-to-date records or all animals.
• Updating the charities website (not website administration), which includes bespoke database for animals up for adoption.
• Registering microchips.
• Timely completion and filing of required paperwork, including documentation for surrenders, adoptions, biographies, foster agreements. adoption paperwork with adopters (including Gift Aid forms), including Pet Plan insurance policies.
• Maintain an inventory of necessary supplies and blank forms, ensuring the required equipment/consumables are always available.
• Keep accurate, up to date records of volunteers of contact details, database of training requirements and relevant medical conditions.
• Compliance with the General Data Protection Regulations 2018.

On site vet/neutering clinic support and veterinary support

• Supporting the onsite volunteer Vets and Nurses in the on-site neutering clinic – creating and maintaining records, booking appointments.
• Liaise with the Charity’s chosen Veterinary practices/surgeons. This will inevitably lead to the requirement of visits to the surgeries/onsite visits by our chosen Veterinary surgeons.
• Transportation/arrangement of transportation of animals to/from Veterinary visits.

Communication

Answering the Charity telephone and dealing with follow up calls which may include, but not be limited to, the following:

• Booking in neutering and vet appointments
• Inviting and booking in Dog Assessment appointments, including rehome from home adoptions.
• Ringing other Rescue Centres, when required, to make enquiries for potential rescue places.
• Dealing with varied day to day queries relating to the charity and our work.
• Providing a speedy response to social media messages and emails and timely completion of all paperwork.
• Maintain contact with owners who are waiting for a kennel/cat pod space. Regular communication with owners who we have agreed a rehome from home adoption.
• Regular communications including regular handovers and updates on the various Facebook forums and WhatsApp groups. Including a weekly report for Management forum to ensure all Trustees are aware of current rehoming/adoption situation.
• Provide daily handovers for other team members.
• Regular contact with foster carers to provide support and advice. Also ensuring foster animals receive vaccinations, worming, neutering, when relevant.
• Maintain contact with owners who are waiting for a kennel/cat pod space. Regular communication with owners whom we have agreed to a ‘rehome from home’ adoption, overseeing of visits.
• Provide follow up advice and support for adopters to ensure a successful adoption.

Vet Care/Animal Enrichment

• Have full awareness of the animals on site, their needs and the level of care expected - exercise, socialisation and grooming, health of all animals on site.
• Ensure that regular health checks of all animals on site and medical treatments are administered (including worm and flea treatments) as prescribed by the Charity’s chosen Veterinary surgeons.

On-site personnel

• Management of paid staff – arranging rotas, annual leave, appraisals, and sickness.
• Management of volunteers to ensure cover at the centre – arranging rota, supervising, arranging, and supporting training of new volunteers.
• Lead pre-arranged site visits with stakeholders.
• Dealing with customers who are on site to view dogs, cats, kittens, rabbits, and guinea pigs with a high level of customer service.
• Manage on site volunteers to ensure cover at the centre, using the volunteer rota.

Health and Safety

• Ensure that the WAW H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations.
• All personnel on site, including volunteers, staff, contractors, and visitors are fully aware of relevant on-site Health and Safety and Fire Safety rules. Ensure all regulations and procedures and appropriate disclaimers are completed, as necessary.
• Oversee the thorough cleaning of all animal accommodation, ensuring all disease control measures are adhered to and updated as appropriate.
• Ensure all internal and external areas at the rescue centre site are always kept clear and tidy, including both customer and staff areas, such as the offices and staff room.
• To ensure that the skip and septic tank are emptied regularly.

Equality and Diversity

• Apply and embed fairness and equality in both the delivery and offer of all services to ensure that all staff and customers are treated fairly, to meet an individual’s personal circumstances.

Other

• Ad hoc duties as required – including hands on with animals when required e.g., helping with feeding and cleaning when needed.
• Promote the Charity and its values and ethics in a positive manner.
• Help with fundraising activities.

PERSON SPECIFICATION:

Education:
Essential - Educated to a secondary school level.

Appropriate Qualifications:
Essential - Full manual driving license.
Desirable - Animal care qualification.

Experience / Track Record:

Essential:
A passion for animals and rescue.
Proven experience of delivering high standards of customer care.
Demonstrates commitment to H&S to ensure safe operations and environment for staff and customers.

Desirable:
Evidence of working with a range of animals / domestic pets – including dogs of all sizes, cats, rabbits, and guinea pigs.
A track record in the effective management of staff / volunteers / projects.
Experience of working within the voluntary sectors, preferably within an animal welfare environment.
Experience of working with and managing volunteers.

Knowledge / Skills:

Essential:
Good IT skills (including social media) and a willingness to learn WAWs systems
(Anilog).
A strong interest in animal welfare.
Ability to establish and maintain good working relationships with colleagues and stakeholders at all levels.
A professional empathy with the Warrington Animal Welfare vision, mission and values.
Customer service focus.
Excellent verbal and written communication skills.

Desirable:
Working in a veterinary environment.
Driving a van (animal ambulance).

Interpersonal

Essential:
A self-starter, passionate, committed, and self-motivated.
Professional, proactive, positive, and enthusiastic, with a strong work ethic and ‘can do’ attitude.
Capable of handling stressful situations while maintaining a positive demeanor.
Able to exhibit excellent discretion and adhere to professional standards and confidentiality.
Ability to work across different areas to ensure a fully joined-up approach.
Committed to delivering high standards of customer service and being a genuine team player.
Confident and able to work with little direction but understand the limits of your delegated authority.
Resilient, flexible and the ability to accept change.

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Salary: £10.42 per hour

Benefits:

• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Warrington, WA1 1PJ: reliably commute or plan to relocate before starting work (required)

Experience:

• rescue or veterinary: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Application deadline: 14/07/2023
Reference ID: WAWSeniorAdminJune2023