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Job description

An exciting and challenging position has arisen with Walsall Healthcare NHS Trust Community Nursing Service.

We are looking for a motivated and well organised administrator with excellent communication, interpersonal, IT and organisational skills.

The successful candidate will be required to provide efficient, effective and comprehensive administrative support to the Clinical Leads and Head of Community Nursing Services.

You will be professional, motivated, reliable, have a flexible approach to work and have the ability to work both independently and as a part of a team.

You must be willing to travel within the working day throughout the borough.

Communication

• Communicate effectively and maintain good working relationships with non- clinical and clinical colleagues and all other members of the multi-disciplinary team i.e., GPs, Social Care and Independent Sector to provide a co-ordinated and efficient patient focused service.
• Receive and provide information that may require tact or persuasive skills to inform and support work colleagues, clinicians, other departments, patients and clients as appropriate to the job.
• Request necessary items, information or services from other departments.
• Act as central point for all routine non-clinical enquiries, messages and communications (verbal and written).
• Exercise good judgement, tact and discretion when dealing with patient enquiries by providing a basic analysis of needs and providing non-clinical advice to patients and relatives/carers about admissions and appointments as authorised by the clinical team and team leaders.
• Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the general public and members of the multi-disciplinary team.
• To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner.
• Support front facing reception areas to receive (meet and greet) patients, relatives, carers, members of the general public, clinical and non clinical staff.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also well underway on its multi-million pound new Urgent and Emergency Care Centre which will house a new Emergency Department (including Children’s Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre. This is scheduled for completion this year.

We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.
We support flexible working for all employees and prospective applicants.

Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.

Communication

Communication and relationship to the work team and to other departments:

• Communicate effectively and maintain good working relationships with non- clinical and clinical colleagues and all other members of the multi-disciplinary team i.e., GPs, Social Care and Independent Sector to provide a co-ordinated and efficient patient focused service.
• Receive and provide information that may require tact or persuasive skills to inform and support work colleagues, clinicians, other departments, patients and clients as appropriate to the job.
• Request necessary items, information or services from other departments.
• Act as central point for all routine non-clinical enquiries, messages and communications (verbal and written).
• Exercise good judgement, tact and discretion when dealing with patient enquiries by providing a basic analysis of needs and providing non-clinical advice to patients and relatives/carers about admissions and appointments as authorised by the clinical team and team leaders.
• Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the general public and members of the multi-disciplinary team.
• To refer any clinical enquiries to relevant clinical teams and team leaders in a timely manner.
• Provide clerical support as required and/or as assigned.
• Support front facing reception areas to receive (meet and greet) patients, relatives, carers, members of the general public, clinical and non clinical staff.
• Comments and contributes to local administrative and secretarial policies and procedures.
• Handle complaints in a tactful and courteous manner, in line with organisational policies and procedures.
• Be responsible for ensuring confidentiality is maintained at all times in accordance with the Data Protection Act and organisation’s policies and procedures.