administrative assistant Cardiff, Wales
Job description
To receive and direct visitors and relatives in a professional and courteous manner at all times and assist in answering queries.
Dealing with enquiries from medical staff and the public concerning patients.
To inform clinical staff as patients arrive.
Answer telephones and relay messages and enquiries in a timely manner e.g. to clinical staff.
Report maintenance problems and necessary repairs to Estates Department.
To liaise with medical staff regarding queries/issues relating to various tests.
To notify an appropriate staff member of all telephone requests for clinical tests.
To despatch reports of investigations to the appropriate secretaries or wards.
Act as a point of contact for the ward, dealing with patient related queries in person and on the telephone ensuring that all important information is entered into the ward communication book or relayed in a timely fashion to the relevant person.
The Nursing Administrator role is to work as a member of the nursing administration team with a focus on inpatient and day care services. The post holder will carry out reception, clerical and any relevant non-clinical duties which assist the nursing, medical staff and patients.
The post holder will need to be extremely flexible as the role will involve covering different ward reception areas along with chemotherapy administration duties as and when required.
The post will also involve coordinating emergency bed management and carrying out administration duties.
By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more https://velindre.nhs.wales/
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
