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Domestic Abuse Helpline Administrator Support

Birmingham

REF 32313

£21,352.50 Per annum (pro-rata)

Fixed Term Contract ending 30/11/2023

37.5 hours per week

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.

About the role

We are looking for a Helpline Advisor to:

• Increase the number of people able to access helpline support.
• Improve the health and wellbeing life of clients by providing a timely and responsive service.
• Deliver person centred outcomes by working in partnership with other service providers and signposting appropriately.
• To support in the implementation of Wider organisational business plans and strategies

Key Responsibilities

• Proactively approach the promotion of traditional values, demonstrating pride in the work and service delivery.
• To ensure the health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding regulations.
• Attending all training courses and delivering on the outcomes.
• Any other duties as required by the role.
• To contribute to positive, collaborative teamwork within the Domestic Abuse Service and wider Trident team.
• Attend regular team meetings and ensure effective communication

About you

• The ability to work both autonomously and as part of a team
• Accountable decision making
• Reliable and punctual
• Ability to maintain confidentiality
• Excellent communication skills
• High level of professional integrity

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

All roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).