administrative assistant Crewe, England
Job description
The Guinness Partnership's Extra Care homes allow older people with a care need to live as independently as possible in their own apartment, but also as part of a community. We are on hand to provide care and support when it is needed; we are proud to make a real difference to our customer’s quality of life.
We want to provide great person centred services that enable our customers to live positive, independent lives – and because everything we do is about our customers, our communities and our people, any profit we make is re-invested back into our business so that we can continue to deliver the highest quality of care.
We currently have a part- time permanent opportunity for an experienced Administrator to join our team in Pickmere, working 8 hours per week on Saturday and Sunday.
We want an individual with the energy, drive and ambition to make a positive impact on our organisation and our customers. Previous experience of working within a reactive environment would be advantageous. You must be self-motivated, have a “can do” attitude and work as part of a team to produce high quality results.
The successful candidate will have strong administrative, oral and organisational skills and experience of providing operational and administrative support and analysing information.
Key Responsibilities:
- Help develop, implement and monitor administrative processes to ensure the efficiency and quality of the service delivered by the team.
- Report repairs.
- Be the initial point of contact for our customers & visitors on the phone by email and face to face.
- Maintain records and produce regular statistical information and management reports.
- Undertake general office duties as required, e.g. photocopying, filing, typing, post, etc.
- Handling cash and banking.
- Produce accurate documentation.
- Helping with rent accounts.
Skills and Experience
Essential
- Excellent Customer Service
- Good standard of literacy and numeracy
- Good communication and people skills
- Good IT skills and ability to learn local IT systems. Able to use email and Microsoft packages
- Awareness of basic first aid
- Ability to record and produce minutes of a meeting
- Practical approach to problem solving and awareness of daily living tasks
- Able to handle difficult people and deal with conflict in an effective way, appropriate to the customer group
- Able to demonstrate Guinness behaviours
Desirable
- Knowledge and awareness of the effect of disability/ageing on daily living skills
- Awareness of physical and mental health issues affecting older people
- Working knowledge of local area, contacts and facilities
- Knowledge of social housing and laws
- Knowledge of Publisher
Qualifications:
- Good level of education to GCSE level or equivalent.
If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
