Administrative Assistant Frome, England
Job description
We are a privately owned Furniture Manufacturer located in Frome, Somerset. We supply a wide range of independent retailers across the UK.
We are looking for a reliable, dynamic and organised Office Administrator to join our team. The ideal candidate will be competent in prioritising and working with little supervision. They will be self-motivated and trustworthy.
You will play a role in helping us to build relationships with new and existing and customers, ensuring we offer a high level of customer support.
You will be working in a small and busy team who perform a wide range of tasks, from customer service to production planning, all critical to the smooth running of the business.
Responsibilities:
- Dealing with a range of customer queries on a daily basis and handling anything from general enquiries to complaints - via various contact methods, Email, Calls , providing excellent customer service at all times.
- Process customer orders and maintain accurate records in our order management system.
- Take ownership of issues and ensure satisfactory resolutions achieved with minimal escalations achieving right first time, every time
- Arranging technician visits to customers and consumers.
- Provide information about our products
- Data Entry
- Manage and maintain data in Excel.
- Assist with general administrative tasks as needed, including filing, record-keeping, and other ad-hoc tasks.
Requirements & Skills:
- At least 2 years of experience in a similar role, with a strong track record of providing excellent customer service and managing orders.
- Proficiency in Office 365, especially Microsoft Excel, ideally having some experience with formulas would be an advantage.
- Excellent organisational and time-management skills, with the ability to manage multiple tasks and deadlines simultaneously and use initiative.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Excellent communication skills, both verbal and written.
- Enthusiastic, flexible and positive attitude, with a willingness to learn and adapt to changing situations.
- Attention to detail
- Ability to work under pressure
Bonus Skills (although not essential):
- Experience using Quickbooks
- Digital Marketing & Sales to help develop content and sales tools for our sales staff and customers.
This is a 37.5 hour per week permanent position, subject to the satisfactory completion of a 3 month trial.
Hours: Monday to Friday 8am to 4pm with a 30 minute lunch break.
If you meet the above requirements and are interested in this exciting opportunity, please submit your CV to [email protected]
Job Types: Full-time, Permanent
Salary: £21,450.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Frome: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (preferred)
Work Location: In person
Expected start date: 26/06/2023
