Administrative Assistant

Administrative Assistant Frome, England

TCBC
Full Time Frome, England 21450 GBP ANNUAL Today
Job description

We are a privately owned Furniture Manufacturer located in Frome, Somerset. We supply a wide range of independent retailers across the UK.

We are looking for a reliable, dynamic and organised Office Administrator to join our team. The ideal candidate will be competent in prioritising and working with little supervision. They will be self-motivated and trustworthy.

You will play a role in helping us to build relationships with new and existing and customers, ensuring we offer a high level of customer support.

You will be working in a small and busy team who perform a wide range of tasks, from customer service to production planning, all critical to the smooth running of the business.

Responsibilities:

  • Dealing with a range of customer queries on a daily basis and handling anything from general enquiries to complaints - via various contact methods, Email, Calls , providing excellent customer service at all times.
  • Process customer orders and maintain accurate records in our order management system.
  • Take ownership of issues and ensure satisfactory resolutions achieved with minimal escalations achieving right first time, every time
  • Arranging technician visits to customers and consumers.
  • Provide information about our products
  • Data Entry
  • Manage and maintain data in Excel.
  • Assist with general administrative tasks as needed, including filing, record-keeping, and other ad-hoc tasks.

Requirements & Skills:

  • At least 2 years of experience in a similar role, with a strong track record of providing excellent customer service and managing orders.
  • Proficiency in Office 365, especially Microsoft Excel, ideally having some experience with formulas would be an advantage.
  • Excellent organisational and time-management skills, with the ability to manage multiple tasks and deadlines simultaneously and use initiative.
  • Strong attention to detail and accuracy in data entry and record-keeping.
  • Excellent communication skills, both verbal and written.
  • Enthusiastic, flexible and positive attitude, with a willingness to learn and adapt to changing situations.
  • Attention to detail
  • Ability to work under pressure

Bonus Skills (although not essential):

  • Experience using Quickbooks
  • Digital Marketing & Sales to help develop content and sales tools for our sales staff and customers.

This is a 37.5 hour per week permanent position, subject to the satisfactory completion of a 3 month trial.
Hours: Monday to Friday 8am to 4pm with a 30 minute lunch break.

If you meet the above requirements and are interested in this exciting opportunity, please submit your CV to [email protected]

Job Types: Full-time, Permanent

Salary: £21,450.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Frome: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 2 years (preferred)

Work Location: In person

Expected start date: 26/06/2023

Administrative Assistant
TCBC

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