Administrative Assistant Taunton, England
Job description
Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face Receive telephone calls and enquiries for the ENT Department, taking appropriate action, or, where necessary, re-direct or accept a message on behalf of members of the specialty team Working within set work patterns of specialty, prioritise own work efficiently and effectively to ensure all administrative duties are met, highlighting any issues to a senior secretary Communicate with secretarial and clinical team regarding patients procedure details and instruction, at times communicating directly with patients to arrange Have knowledge of outpatient procedures, i.e. appointment booking, assessing clinical activity to ensure accurate bookings - reporting any issues to a senior secretary immediately. Receive correspondence related to patients.
Prioritise documents as per specialty instruction and bring to attention of relevant secretaries. Ensure the timely arrival of patient information to the appropriate destination to facilitate prompt patient care.
