Administrative Assistant London, England
Job description
Founded in 1837, the Royal College of Art is the world’s largest community of postgraduate art and design students. It is also the oldest art and design university in continuous operation and has been ranked as the world's number one art and design university for a remarkable nine consecutive years, according to the QS World University Rankings by Subject 2023 – the worldwide survey of academic and industry opinion.
In the School of Design our approach to teaching design reflects a passionate belief that the discipline in its many forms is both complex and constantly moving forwards. We ensure new designers are better informed to meet future challenges. This post is full-time and permanent and based at our state-of-the-art facilities in Battersea with hybrid working option.
Purpose of the post:
To provide comprehensive administrative support and record maintenance service to a portfolio of programmes.
To make a valuable contribution to delivering excellent experiences for staff and students, through the provision of high-quality information and support services.
Main Duties and Responsibilities:
The post holder is expected to demonstrate initiative in the arrangement of their immediate work priorities in order to meet any deadlines set. The role is very much about the successful coordination of communication with key school stakeholders, arranging and supporting meetings and events and managing and maintaining information.
You will assist administrator colleagues and other members of college staff with preparation for and seamless execution of a variety of school/programme-based activities that require logistical and administrative support.
To act as first point of contact for students with routine enquiries, referring more complex or involved enquiries to Administrators and appropriate academic staff. Along with guests and visitors to the school, providing a warm welcome and ensuring they are supported during their visit.
Respond to student and staff queries, providing a high quality customer service via email, phone and face to face ensuring that any required action is taken in a timely manner and to the highest standards.
You will be proficient in the use of productivity suites (email, calendar, documents, spreadsheets, databases) along with finance management systems (such as Agresso) and student records systems.
So on the whole, we are looking for someone with extensive administrative experience, has excellent organisational skills, who will use their initiative and work as part of a team.
Please see Information Pack for further information.
This role closes 11.59pm on 27 August 2023
Interviews will be held w/c 11 September 2023
