administrative assistant Coventry, England
Job description
As an award-winning company, here at Proximo we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service.
We currently are seeking a great Administrator to join our fast-growing team based in Coventry paying up to £23k. You will be joining an upbeat, fun, work hard - play hard culture in a vibrant and positive office environment.
The successful Branch Administrator will have excellent communication skills, good time management, and be able to build a rapport with customers. In return for this, the Branch Administrator will receive some great benefits including:
· Westfield health plan (including ….eg, eye/dentist etc
· Retail cashback scheme
· Smart/casual dress code
· Service reward scheme
· Cycle to work Scheme.
· Free on-site parking
· 25 days holiday and Bank Holidays
· PLUS your Birthday off
As an Investors in People GOLD standard employer, we don’t just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.
Responsibilities:
- Assist the Branch Manager/Assistant Branch Manager with the preparation of all Hires that are sent through to the branch, including printing pre-delivery information and raising hire documentation paperwork where required
- Assist the Branch Manager/Assistant Branch Manager with the monitoring of a Branch Task List on in-house computer system, including vehicle bookings/cancellations, delivery/collection requests and pre-delivery information
- Assist the Branch Manager/Assistant Manager with sending digital delivery/collection appraisals to the drivers using the in-house computer system
- Assist with the monitoring of start/end and change of vehicles hires on the in-house computer system and manually starting/ending a hire if there are any issues found
- Recording and checking vehicle information at start/end of hires to ensure it is correct/accurate and any issues are reported to the Branch Manager (servicing and maintenance, vehicle extras etc.)
- Checking and confirming that driver paperwork has been received after each delivery/collection and is correct, raising any concerns to the Branch Manager
· Accessing and Adding notes to customer R Files on the in-house computer system
· Checking and inputting driver hours, agency driver hours onto in-house computer system on a daily basis
· Document scanning and logging documents onto the in-house computer system
· Ensure all mail is posted to Head Office on a Weekly Basis, including logging any hire documents received and emailing details to the Recoveries Team
· Assisting the Branch Manager/Assistant Branch Manager with the completion of a daily Vehicles on Site Report
· Providing Switchboard Provision to ensure all calls are answered quickly and dealt with accuracy and efficiency
· Assisting with the PCN process
· Communicating with other branches in relation to sundry orders
· Communicating with local garages used to ensure our vehicles are completed in a swift and effective manner to ensure maximum possible vehicle utilisation
· Marking up and keeping references of the HDR’s
· Assist garage staff if needed
· Driver tablet maintenance
Assists further with the day-to-day running of the branch if a manager is off sick
· General branch administration duties e.g., ensuring driver timesheets are put away, monitoring X hire vehicle paperwork
· Ad-hoc duties as agreed with Branch Manager as and when required
· Monitor branch network check cloud usage.
· Maintain branch cleanliness
· Assist the branch staff with checking in new fleet vehicles and uploading images and measurements onto proclaim, and update current fleet measurements and vehicle details
· Assist staff with the preparation on de fleeting vehicles
Requirements:
· Basic Administration Skills
· Basic Information Technology Skills (including Microsoft Office – Word, Excel and Access)
· Excellent Communication Skills
If you think this sounds like you and are ready to take the next step in your career – APPLY NOW!
We are an industry leading specialist vehicle provider, who delivers excellent bespoke solutions to our business partners and end-customers. We are a leading Claims Management and Credit Hire Company based in Chester and we are renowned for the level of service we offer our customers and are proud to be one of the fastest growing brands in our industry with exciting plans for the future!
Our values are at the HEART of everything we do for our Customers and People: -
· Honesty
· Excellence
· Accountability
· Respect
· Teamwork
At Proximo, we are an equal opportunities employer who is committed to diversity and inclusion in the workplace. For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives.
We want our employee base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity.
Our dedication to diversity is authentic, continuously developing, and top-down driven.
Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.
We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.
Please be advised that due to the high level of applications we receive, it is not always possible to respond to everyone. Therefore, if you have not been contacted within 7 days your application has been unsuccessful.
Job Types: Full-time, Permanent
Salary: Up to £23,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Coventry, West Midlands: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Assistant Branch Manager
