administrative assistant Plymouth, England
Job description
The post holder will provide administrative and sales support for the hospitality team, across several of the Club venues, ensuring accurate collating and recording of data, providing excellent customer service, and assisting with event preparation.
We are a small team, and our employees work together as an integrated team, under the leadership of the Chief Executive Officer. Employees have key objectives to offer the highest standard of service and administration to our employees, customers, and supporters; Through our employees we aim to enhance the reputation of the club locally and on a national basis both on and off the pitch.
Organisational & Financial
· Assist in selling products and services across the PAFC network.
· Assist with administrative duties such as updating match-day and event function sheets, contacting clients to confirm dietary requirements and final details, preparing paperwork and other attributes for both match-days and non-match day events.
· Assist with the sales of birthday parties and small events for Harpers 5 a side football centre.
· Utilise the CRM system.
· Capture data and formulate so it is readily available as required within the Club.
· Support wider team in meeting and exceeding targets.
· Host matchday and non-matchday events.
· Deliver and maintain excellent customer service and delivery at all touch points.
· Seek out new opportunities to create effective change and suggest innovative ideas for improvement and revenue.
· Assist with inbound enquiries, to support the sales team.
· Any other duties as required and appropriate to the level of skill and accountability as set, within reason, by the Club.
Key Personal Attributes
· Flexible and dynamic
· Values and respects others, builds relationships and collaborates
· Gets things done, delivers high standards and takes responsibility
· Excellent verbal and written communication skills
· Excellent computer/IT sills
· Strong inter-personal skills
· Creative thinking applied to problem solving
· Target driven
· Thrives under pressure
· Strong personal work ethic
· Reviews ways of working, including seeking and providing feedback
· Use evidence and knowledge to support accurate, expert decisions and advice
· Respects the needs, responses and opinions of others
· Form effective partnerships and relationships with people both internally and externally, sharing both information and resources
· Focus on continuous learning and development for self, others and the organisation as a while
· Deliver service objections with professional excellence, expertise and efficiency taking account of customer needs
· Take responsibility for delivering timely and quality results with focus and drive
· Active participation on continuous professional development and the appraisal process
· To undertake such other duties, training and/or hours of work as may be reasonably required which are consistent with the level of responsibility of this job.
· To safeguard and promote the welfare of all children, young people and vulnerable adults.
· To be vigilant and support all safety and security operations
· Always promote the brand identity
· To undertake any other duties not detailed above commensurate with the level of the post.
Other responsibilities:
· To adhere to the values of Plymouth Argyle FC as stated in Appendix 1
· Always act with utmost good faith for Plymouth Argyle FC
· Devote full attention and ability to fulfil the duties required by the role
· Other duties as reasonably requested by a member of the senior management team
· To work closely with partners to maintain good relationships
· To work with colleagues within the organisation to maintain good relationships and collaborative working practices
· Carry out general office duties
· Active participation on continuous professional development and the appraisal process
· To undertake such other duties, training and/or hours of work as may be reasonably required which are consistent with the level of responsibility of this job.
· Present a professional image when dealing with both internal and external contacts and partners, always acting in a professional manner.
· To safeguard and promote the welfare of all children, young people and vulnerable adults.
· To be vigilant and support all safety and security operations
· Always promote the brand identity
To undertake any other duties not detailed above commensurate with the level of the post.
Job Type: Full-time
Salary: £22,500.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Plymouth: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales, Admin & Customer Support Occupations: 1 year (preferred)
Work Location: Hybrid remote in Plymouth
Application deadline: 03/07/2023
About Plymouth Argyle FC
CEO: James Brent
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: www.pafc.co.uk
