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Reviewing and verifying the accuracy of current records stored in various locations on company drives and clouds, in different formats, and transferring them to a spreadsheet. The spreadsheet may need to be created from scratch and will require importing details and data

Collaborating with Commercial Sales Managers and Public Sector teams to gather any relevant information they may have and adding it to the spreadsheet

Conducting online research (e.g., government websites, Animal By-Product registers, Waste Carriers Licence registers, etc.) and inputting the findings into the spreadsheet

Making phone calls to customers to verify and update their current information as necessary

Examining weighbridge tickets and delivery notes to extract transfer station details for the spreadsheet. When a truck enters a site, it is weighed while loaded, and upon departure, it is weighed again when empty. The recorded information helps track the tonnage of the load dropped off

Creating a mail merge for all green waste customers and handling the administrative tasks associated with the returned paperwork

Compile a comprehensive list of customers with all relevant details, as we currently lack a centralized database for this information

Utilize the compiled data to create an accurate list of customer details and contacts for NPS surveys

Maintain a record of all green waste customers for efficient issuance of annual waste transfer notes through a mail merge process

Verify and update customer details in the CRM (Customer Database)

Serve as an emergency contact for customers in the event of on-site issues, requiring communication with drivers' line managers

Aid with any additional tasks required by you or the team

Proficiency in computer applications such as Microsoft Excel, Word, and formulas for data manipulation

Strong problem-solving skills

Meticulous attention to detail, particularly in data entry

Ability to multitask effectively

Strong organizational and work planning skills

Excellent communication skills, both written and verbal, for internal and external calls

Proactive and takes initiative

Thorough in completing tasks

Enthusiastic and motivated