administrative assistant Oxford, England
Job description
Liaise with multidisciplinary team to assist the prioritisation of clinical procedures Book appointments/Cancel/reschedule accordingly Coding Book procedure arrangements into EPR and other systems at times appropriate to individual patient request, clinical priority. Communicate politely and effectively enquiries from patients, healthcare staff, carers and others. Convey any changes to appointments sensitively with clear explanations for movement. Maintain high levels of customer service at all times delivering compassionate excellence.
Sorting incoming post and taking appropriate action Use knowledge of National and local waiting-time standards and liaise with clinical staff to ensure breach does not occur. Use appropriate EPR functions to locate and list patient appointment arrangements. Arrange patient transport/translators where appropriate in line with Trusts protocol. Take part in the covering of reception area welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.
Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured. Provide full clinic preparation for patient notes. Using the hospital EPR system to obtain and returning health records for authorised users from various departments within the hospital. Tracing and filing medical reports and results, ensuring that these are recorded and filed promptly and properly within patient files.
Contribute to the development, maintenance and implementation of local policies and operating procedures. As necessary and appropriate, demonstrates skills to junior administrative/clerical and clinical staffs. Contribute to the development and implementation of patient and staff surveys Sending out of medical correspondence to GPs, patients, other hospitals etc. File office copies in patient notes and office systems.
Participating in all mandatory training including all training regarding 18wk patient pathways management. Participating in the training of new and temporary staff. Maintaining confidentiality of all patient information. Promoting and maintaining personal and team development.
