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Optegra has an exciting new opportunity for a Booking Administrator, to join our friendly team in Altrincham on a permanent full time basis. This role is responsible for receiving and processing all NHS appointments relating to our Optegra Hospitals and Clinics and would suit candidates with experience of working in high volume administration or a contact centre environment. The role is hybrid 3 days in the offfice and 2 days working from home, please note 4 weeks of induction training will be conducted at the Office.

Company Overview

At Optegra we work with inspiring, passionate, and highly skilled teams with a common goal to deliver the highest standards of patient care. We’re a small company that does big things with a family feel and our people are at the heart of it. As a leader in specialist eye care, we take pride in knowing our patients are the focus of everything we do and can live better lives because of the treatments we provide.

Our business is growing, as we continue to provide treatments on behalf of the NHS as well as elective eye surgery. There has never been a better time to join Optegra!

Find out what it’s like to work here by watching the following video: https://www.youtube.com/watch?v=Q2-QblLUYzM

Benefits

As part of the Optegra Team, you’ll have access to brilliant pay and benefits, including

– Generous salary which is reviewed annually. This role pays up to £22,000 dependent on experience

– Generous matched pension contributions

– 33 days annual leave inclusive of bank holidays

– Private Healthcare, 24/7 GP appointments, physio and counselling for your wellbeing

– Free laser eye treatment for you and 20% discount for friends and family

– Learning and development which supports you to be the best you can be and progress on your career path

• Access to thousands of discounts from all the big (and plenty of small) names on the high street, including retail, supermarkets, travel and hospitality to help your money go further

– SMART working – because we believe in work life balance

The Role

The job holder will support the team in processing all NHS appointments relating to our hospitals. This includes the booking of referrals onto our systems, management of appointments, supporting patient enquiries before and after their operation and ensuring the whole patient pathway is delivered in a smooth and empathetic manner. The team work in a high energy environment and cover different customer channels so you will be working on administration duties as well as inbound and outbound calls.

What You’ll Need

The ideal candidate will be an exceptional Booking Assistant with a passion for providing the highest quality customer services and have demonstrable experience in a similar role, contact centre experience would be a benefit.

You will:

Be driven to provide excellent outcomes for our patients

Passionate about delivering high standards of customer service

Able to deliver high volumes of work with consistency, accuracy, and attention to detail in a fast-paced environment

Have strong verbal communication skills to engage with internal colleagues and external customers

A flexible team player that can adapt to different tasks within the operation

You’ll see and feel the Optegra difference when you walk through the door – and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you!