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Job description

An opportunity has arisen to join the Community Dental Service Administration Team. The successful candidate will provide administrative support to the dental team and reception duties. As the first point of contact the candidate must be able to demonstrate excellent communication skills and the ability to show empathy and understanding when dealing with patients. The candidate will be expected to be experienced in the use of Microsoft Packages such as Word, Excel and Outlook.

The successful candidate will undertake general office administration tasks including filing, scanning, photocopying, data entry and typing documentation and deal with reception and telephone enquiries effectively and efficiently. The candidate may be required to provide cover for other members of the administrative team at other clinics as appropriate which may include travel to other sites.

• Provision of comprehensive administrative, IT and clerical support for all staff within the Community Dental Service.
• Receive, assist and direct patients and visitors to the clinic presenting a user-friendly and accessible service to the public.
• Dealing with reception and telephone enquiries effectively and efficiently.
• Working flexibly within a team, providing support to colleagues and the multidisciplinary team with the flexibility to work and travel between offices as required.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

• Present a user friendly and accessible service for the public
• Support clinical staff with waiting area management
• Provide an efficient and confidential reception service for the Community Dental Service undertaking telephone and reception duties as appropriate, including dealing with the general public over the telephone and face to face
• Collect data and assist in data entry working with computer systems
• Undertake typing as appropriate, using PC based word processing and spreadsheet packages
• Provide administrative and IT support to all staff in the department
• Undertake general office administration tasks including filing, photocopying, scanning and processing information
• Flexibility to work and travel between offices as required to cover clinics
• To be a key holder and responsible for the opening up and closing of the office when required
• Ordering stationery to ensure sufficient supplies are available in the department
• Provide training to new members of staff when required

Person Specification

Qualifications

Essential criteria

• GCSE/O level or equivalent
• NVQ2
• Recognised IT Qualification

Desirable criteria

• ECDL
• Additional qualification in word processing or spreadsheets