administrative assistant Walsall, England
Job description
The capacity team are responsible for Patient Flow, placing the right patients in the right place at the right time and Supporting in actioning targets relating to the ED 4 hour wait to uphold patient quality.
The post holder will be responsible for providing efficient, effective and comprehensive clerical support to the Capacity Team to assist in facilitating patient flow.
To communicate effectively with all departments regarding updates on
specific patients, supporting patient flow.
To update and maintain relevant speadsheets, recording accurate information pertaining to referrals and breaches
The post holder will record accurate information in relation to actual and
potential bed availability and communicate this information to all key contacts internally and externally when appropriate.
Updating information systems for use by internal and external teams as
appropriate.
To communicate effectively with all departments regarding updates on
specific patients, supporting patient flow.
To update and maintain relevant speadsheets, recording accurate information pertaining to referrals and breaches
The post holder will record accurate information in relation to actual and
potential bed availability and communicate this information to all key contacts internally and externally when appropriate.
Updating information systems for use by internal and external teams as
appropriate.
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
CARE-COLLEAGUES-COLLABORATION-COMMUNITIES
Maintain and update MDT databases to ensure the timely and accurate
completion of data on multiple systems relating to bed utilisation and other
required data reports for daily and weekly information and managerial
reports.
To escalate any delays/ concerns to relevant managers/ escalation leads.
To book Ambulances in keeping with DOH guidelines. To track and
monitor ambulances for discharges. Liaise and escalate to WMAS as
appropriate.
Liaise with alternative patient transport agencies as appropriate.
To support in the implementation of the trust escalation policy.
Communicate in a manner that placates potential complaints and
concerns
Liaise and communicate with CCG and Social Care Partners as
appropriate and necessary
Provide information to support in the completion of the weekly operational
