administrative assistant Nottingham, England
Job description
An exciting opportunity has arisen within the Ophthalmology Specialty based at Queens Medical Centre Campus, Nottingham University Hospitals for a Waiting List Administrator.
We are looking for a dedicated, patient focused and highly articulate person who is committed to providing the highest standards of care for our patients ensuring they are added to our surgical waiting lists and allocated surgery dates in line with the 18 week pathway.
You will work closely with all members of the Ophthalmology team including the management team and clinicians, contributing to the development of a highly skilled workforce.
If you are enthusiastic, able to work in a demanding, yet rewarding environment within a friendly and supportive team, then we are what you are looking for.
Working in a busy office the post holder will be required to work to tight deadlines under minimal supervision. This role is part of a larger team all working towards booking patients for surgery within the 18 week target.
Working as part of the waiting list team
Booking patients for surgery and pre-assessment
Adding patients to waiting list
Updating patient information to aid booking process
Assisting Waiting List Co-ordinators and line managers as required.
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
In addition to the below summary you need to familiarise yourself with Job Description and Person Specification documents attached to his advert.
Managing waiting lists as allocated in line with the Trust Waiting List Management Policy and the Patient Access Policy.
Using Medway PAS, NotIS, ERS and DHR information systems to add patients to the surgical waiting list.
Updating the waiting list information at all contact points to allow correct allocation to a surgical list in a timely manner.
Booking surgery dates with patients via telephone and letter.
Providing feedback on patients to the Management team including information on the current status, delays and actions required.
Attending theatre scheduling and patient tracking meeting.
Work with the Service Manager and Deputy Service Manager to maximise theatre utilisation.
Escalate problems which might result in significant delays and breaching the 18 Week RTT target.
Be able to apply the Patient Access Policy to ensure patients are contacted appropriately.
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway in liaison with the Service.
To support the Waiting List Co-ordinator's and deputise as appropriate and needed.
Share responsibility with line manager for own personal development.
Working in a busy office the post holder will be required to work to tight deadlines under minimal supervision.
