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Job description

An exciting vacancy has arisen for a full time (37.5 hours per week) Band 3 Team Admin Assistant, based at Bungalow 2, Beech Close, Dunstable. LU6 3SD, to support Luton Older Persons Service (LOPS).

We are looking for an enthusiastic and motivated person who is flexible and has excellent secretarial, administrative and communication skills. You must have the ability to work unsupervised and under pressure and be able to deal sympathetically with patients and relatives of people with mental health problems. Your main responsibilities will be to provide comprehensive secretarial and administrative support to the LOPS team. Previous medical experience in a mental health or other NHS setting is preferred.

You will be part of an existing team of Team Administrators who provide comprehensive secretarial and administration support to the Service. You should have good verbal and written communication skills

For further information please contact:
Carrol Morris, Admin Lead to Luton Older Persons Services, including MAS :

Telephone 07770 210124 or email [email protected]

1. To ensure that all incoming post is date-stamped and distributed to the appropriate persons, and that out-going mail is sorted according to internal, external departments and relevant agencies.

2. To receive all incoming calls to the service/team and deal appropriately in a courteous and helpful manner.

3. To deal with a range of queries from the public and other agencies in a polite and helpful manner, also by telephone and face to face encounters, seeking advise and guidance from Team Administration Lead.

4.To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines.
1. To ensure that calls from anxious and distressed patients and carers are dealt with appropriately and referred to the correct system internally.
1. To manage the diary and appointments system, clinic lists and inform clinicians of their appointment arrivals.

ELFT is committed to equality of opportunity for all employees, job applicants and service users. We are committed to ensuring that no one will be discriminated against on the grounds of race, colour, creed, ethnic or national origin, disability, religion, age, sex, sexual orientation or marital status. The Trust commits itself to promote equal opportunities and value diversity and will keep under review its policies, procedures and practices to ensure that all employees, users and providers of its services are treated according to their needs.

For management posts, to ensure that within their service area fair employment practice and equality of opportunity are delivered.
1. To maintain office filing systems and ensure information relating to service users is accessible to relevant staff, ensuring confidentiality at all times.

1. To maintain a standard filing system ensuring that the filing of patient notes, correspondence, questionnaires etc are kept up to date in line with record keeping policies.

1. To open, close and archive and file patient files as appropriate in line with recording keeping policies.

1. To book interpreters and translators for clients appointments and monitor confirmation of bookings and action as appropriate.

1. To ensure there is an adequate supply of all forms and adequate stationery supplies, letterheads, information leaflets, appointment cards etc available for colleagues and service users.

1. Receive and manage referrals into the service, and discharges

1. To update patient information on files and on IT database systems, including Rio ensuring data quality is monitored and any concerns raise.

PLEASE BE AWARE THAT WE DO NOT ACCEPT CV'S. PLEASE COMPLETE THE APPLICATION FORM, ON EITHER ELFT OR NHS JOBS, IN FULL. THANK YOU.

About NHS

CEO: Amanda Pritchard
Revenue: $5 to $25 million (USD)
Size: 10000+ Employees
Type: Government
Website: www.nhs.uk
Year Founded: 1946