administrative assistant Dudley, England
Job description
An exciting opportunity has arisen to join the Cardiology Clerical team due to a recent expansion of the Cardiology Department. You will provide front of house reception cover and clerical support to our specialist Cardiology services, including ambulatory services, echocardiogram services and our One Stop Cardiology Clinics. The ability to work as part of a team is essential as are excellent interpersonal and communication skills as the front of house can be extremely busy and very demanding at times. Applicants must be able to work on their own initiative to tight deadlines and have a clear understanding of patient confidentiality. They must have experience of working directly with the public in a clerical /receptionist role, ideally in a health care setting. The ability to multi task is also helpful.
Applicants must be educated to GCSE standard or equivalent including English Language and Maths. NVQ2 Administration or equivalent. Must possess a range of office skills and I.T. skills preferably including experience of hospital administration systems.
To deliver administrative services to the Cardiology Department including booking patient appointments, distributing results and maintaining records thereof and ensuring equipment and work and reception areas used are maintained at the highest standards of hygiene and functionality.
To communicate, as appropriate, with patients, staff and other concerned parties, to ensure best quality service delivery in terms of patient satisfaction, efficiency and effectiveness.
To maintain and develop the knowledge and skills necessary for the post, and to train clinical staff in office procedures as necessary.
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
The Dudley Group NHS Foundation Trust recognises the values and transferable skills that the Armed Forces community bring and recognise their compatibility with NHS roles.
We are committed to home life balance through flexible working and making reasonable adjustments where possible.
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
