administrative assistant Castleford, England
Job description
Our client, an electricity distribution company based in Castleford WF10 5DS is looking for a proficient Administrator to join their Wayleave Department.
The successful candidate will form part of a busy team who are responsible for the maintenance and processing of new and existing consents for over 60,000+ landowners and for delivering high quality customer service to both internal and external customers.
The role is an excellent development opportunity and has a pay-point based Framework which is linked to competence, performance, knowledge & experience, which is measured against set criteria. This allows the successful candidate the opportunity to be rewarded for continuous improvement and great performance.
You will be responsible for acquiring simple wayleave consents, payment re-assessments, and simple planning submissions, as well as completion of work-flow management tasks. Environmental and landowner searches are required for numerous projects, along with the processing of land damage and compensation claims. You will also be required to support the Wayleave Officers by speaking to their customers and landowners about the progress of new connections and land rights.
This is a busy and fast paced team which receives multiple enquiries each day from Landowners, Agents, Solicitors, Developers, Local Authorities and Engineers relating to our existing consents and current projects and you will be required to respond to these effectively.
The hours of work are Monday to Friday 8:30am and 4:40pm.
Roles & Responsibilities:
- Answering customer/landowner telephone & e-mail enquiries
- Completing simple legal agreements and compensation payments
- Completing landownership and environmental searches
- Providing support to Wayleave Officers
- Competent in the use of Microsoft Word, Excel
- Excellent communication & Customer Service
- Attention to detail
- Highly organised and analytical
- Team Working
- At least 5 GCSE’s (inc, English & Maths)
- Previous Customer Service knowledge and experience
- Experience of the legal system
- Ability to handle multiple enquiries
- Ambitious
About Us
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
You will be working as part of a team, we're committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual
Progression is something we value and we’ll make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
