Job description

Fulltime and Part-Time available

WHO ARE WE?

We are a Unique internet company that runs various e-commerce brands that specialize in Personalised Gifts. Our main brands include Super Socks; a custom sock & underwear brand, Dogsy; Unique gifts featuring your dog and Snugzy; The Worlds Loveable Mini-Me. With high demand from all over the world, our goal is to grow and become one of the largest Gifting brands globally. You’ll be joining a very young and energetic team.

WHAT YOU’LL BE DOING

As a Customer Service and Administrator, you'll be responsible for creating an engaging, fun, and innovative customer experience across our range of online brands. Our brand portfolio includes; Super Socks, Dogsy, Meowie, Snugzy, & Nifty Gifty and we also work with brands such as Selfridges, Warner Bros, WWE & many Football Clubs

JOB ROLE

• Talking directly with our customers understanding what they need and want
• Responding and delivering excellent customer service across live chat, email, or phone
• Working with the team to develop and optimize the customer experience across all our brands.
• Uploading Products to our websites
• Managing product imagery and copy across all our websites
• Fulfilling our customer service process and ensuring that standards are maintained
• Delivering feedback or complaints procedures
• Answering FAQs for customers

WE NEED YOU TO HAVE

• Experience in customer service/admin role
• Outstanding written and verbal communication skills
• Ability to work in a professional environment and represent the company in a suitable manner.
• Outgoing and confident personality, able to work with and alongside new people with ease.

WHAT YOU’LL NEED TO SUCCEED

• Hard worker
• Confidence & Energy
• Ability to work on own initiative and part as of a team
• Positive attitude
• Out the Box Thinking
• Proactive with a can-do attitude
• Highly Organised

Job Types: Full-time, Part-time
Part-time hours: 30 per week

Salary: £10.00-£12.00 per hour

Benefits:

• Casual dress

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Application question(s):

• What do you think would make you good fit for the Nerdy Banana team?
• When could you start?

Experience:

• Administrative: 1 year (preferred)

Work Location: In person