Administrative Assistant Birmingham, England
Job description
Fulltime and Part-Time available
WHO ARE WE?
We are a Unique internet company that runs various e-commerce brands that specialize in Personalised Gifts. Our main brands include Super Socks; a custom sock & underwear brand, Dogsy; Unique gifts featuring your dog and Snugzy; The Worlds Loveable Mini-Me. With high demand from all over the world, our goal is to grow and become one of the largest Gifting brands globally. You’ll be joining a very young and energetic team.
WHAT YOU’LL BE DOING
As a Customer Service and Administrator, you'll be responsible for creating an engaging, fun, and innovative customer experience across our range of online brands. Our brand portfolio includes; Super Socks, Dogsy, Meowie, Snugzy, & Nifty Gifty and we also work with brands such as Selfridges, Warner Bros, WWE & many Football Clubs
JOB ROLE
- Talking directly with our customers understanding what they need and want
- Responding and delivering excellent customer service across live chat, email, or phone
- Working with the team to develop and optimize the customer experience across all our brands.
- Uploading Products to our websites
- Managing product imagery and copy across all our websites
- Fulfilling our customer service process and ensuring that standards are maintained
- Delivering feedback or complaints procedures
- Answering FAQs for customers
WE NEED YOU TO HAVE
- Experience in customer service/admin role
- Outstanding written and verbal communication skills
- Ability to work in a professional environment and represent the company in a suitable manner.
- Outgoing and confident personality, able to work with and alongside new people with ease.
WHAT YOU’LL NEED TO SUCCEED
- Hard worker
- Confidence & Energy
- Ability to work on own initiative and part as of a team
- Positive attitude
- Out the Box Thinking
- Proactive with a can-do attitude
- Highly Organised
Job Types: Full-time, Part-time
Part-time hours: 30 per week
Salary: £10.00-£12.00 per hour
Benefits:
- Casual dress
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Application question(s):
- What do you think would make you good fit for the Nerdy Banana team?
- When could you start?
Experience:
- Administrative: 1 year (preferred)
Work Location: In person
