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Job description

Role Summary

Due to NEF’s continued growth, we’re expanding the Business Support Team and looking for additional administrative support to ensure there is effective and adequate support across the Foundation.

You will be comfortable with a Quality management ISO 9001 system and work closely with the Quality Manager to establish, maintain and monitor the policies and procedures in place to ensure compliance with our project delivery contracts.

You will be responsible for administration across our core activities as well as across all our projects. You will provide administrative support to all our teams, and this may include dealing with our funders, members and the general public. This role is very much about organisation and communication, but you’ll also need to be diligent, have great people skills and be able to navigate various systems and processes.

This role might be suited to either a graduate with limited experience, or someone without a degree but with relevant experience in administration, quality, and compliance.

Key Responsibilities

· Liaise between local authorities and installers to ensure the smooth progression of grant applications for residents supported within our fuel poverty service.

· Liaise with installers and homeowners to become members of various programmes and to support their membership on a day to day basis.

· Coordinate with clients to set up meetings, prepare presentations, and minute taking.

· Maintain databases or spreadsheets of important project data such as budgets, timelines, and milestones.

· Run reports based on client requirements including deeper level data analysis.

· Prepare and/or update reports, correspondence, and other documents as required by PM’s.

· Coordinating planning and/or scheduling of business meetings and events.

· Call downloading, reporting, and monitoring.

· Research and development.

· Working with the Project teams to continually improve and refine our CRM and reporting systems.

· Manage a range of systems and processes, including relevant CRM systems and/or databases.

· Adhere fully to NEF Quality Management Systems (QMS).

· Assist Project Managers with the administration and reporting of projects.

· Support, assist and deputise for other members of the Foundation as workload and/or circumstances might require.

· Other duties as agreed with your Line Manager alongside Project Managers.

Person Specification

· Excellent communication and interpersonal skills.

· Organisational skills.

· IT literate with good typing skills and confident using a range of programmes including email, word processors, presentations, and spreadsheets.

· Time management skills and the ability to prioritise their workload effectively.

· Customer service skills.

· Problem-solving skills and the ability to come up with creative solutions to issues.

· Able to work with a team, take direction from others and collaborate effectively.

· Highly organised, with a methodical approach to projects and a keen eye for detail.

· Ability to work with and for a range of stakeholders including members of the public, installers, and local authorities.

Application process: Please apply with your CV and Cover Letter outlining why you feel you would excel in this role.

The National Energy Foundation

The National Energy Foundation is an independent charity based in Milton Keynes, which has been at the forefront of improving the use of energy in buildings since 1988. We aim to give people, organisations and government the knowledge, support and inspiration they need to understand, manage and reduce the use of energy in buildings. At NEF, we don’t just accept difference, we celebrate it, and we encourage it for the benefit of our employees, volunteers, and the communities we support. NEF is proud to be an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.

Job Types: Full-time, Temporary contract
Contract length: 12 months

Salary: £21,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Milton Keynes: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 2 years (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in Milton Keynes