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Job objectives and responsibilities

Salary ranges from £23,000 - £25,000 dependant on experience.

Applications are open for entry-level candidates or those with experience, with on-the-job training opportunities available.

• Manage the Reactive and PPM (Planned preventative Maintenance) Work Order process with engineers ensuring that the contractual priorities and timescales are met.

Main duties

• Comply with Health, Safety and Environmental policies

• Achieve the highest standards of quality, service and presentation of the business

• Effectively monitor delivery of reactive and PPM works and ensure contract KPI's are met

• Allocate and dispatch reactive and PPM work orders to appropriate engineers

• Ensure work orders are completed to meet the contractual timescales

• Manage the relevant CAFM systems appropriately ensuring that sufficient information is captured for analysis

• Escalate potential unavailability work orders to the supervisor

• Ensure that labour resourcing is updated at all times that contains all the relevant contact details for their appropriate area

• Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately

• Manage all PPM activity from distribution to collation and closure

• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.

• Record Engineer Holiday records

· Update the compliance library with relevant certification · Raise POs as required for Engineering team requesting parts

Person Specification

• Previous planning/scheduling experience desirable but not essential

• Previous experience of customer facing role

• Proven communication skills

• Must be able to work to tight deadlines

• Logical and methodical

• Team player – Ability to work alone or as part of a team

• IT literate – experience in quality & performance measurement systems

• Flexibility / Adaptability

• Attention to detail

• Assertive Attitude