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This position is an exciting opportunity to start your career in the world largest Hospitality company. You will be responsible of creating an exceptional journey for our guests by providing a 5-star personalized service. You will work at the heart of the hotel being responsible of the Front Office administration. We encourage and empower our Team in decision making. We want to elevate you to the next level! If you have passion for creating memorable experiences and going far beyond what our guests expect, this is the place for you!

SPECIFIC DUTIES

• Address guests' service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Support all co-workers and treat them with dignity and respect.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• To practice gracious hospitality and promote goodwill by being friendly, engaging, courteous and helpful to guests, managers and fellow associates at all times.
• Be familiar with local area and the outlets of the hotel to help create unique moments by giving your personal recommendations.
• Develop a basic knowledge of the Marsha reservation system.
• Focus on the processing payments via people soft, Birch Street and hot shop.
• Assist the management team with uploading the team schedule in Kronos
• Ensuring that the budget & check book are updated properly
• Managing expenses for all senior management
• Close contact with the financial department of the hotel to ensure no outstanding inquiries exists
• Assist the Rooms Controller and At Your Service agents.
• Review Guest Voice and assist in evaluating the responses.

Assisting with making bookings via email

WHAT WE CAN OFFER YOU

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

• Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days.
• Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
• Childcare Vouchers
• Length of service rewards and invitations to afternoon teas
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels tailored to your specific needs.
• Heavily discounted room rates for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty
• Complimentary dry cleaning
• Complimentary use of Gym - because your wellbeing is important.
• Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
• Pension scheme
• Life assurance
• Competitive car lease schemes
• Cycle to work scheme.

Access to major high street discounts so you can treat your friends and family.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.