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Kingswood Group are currently recruiting for a Customer Refunds Administrator for a growing business in the Braintree area.

Working within the finance team, this role will be managing the refund process for the team, an important and key role.

Duties will include;

• Working closely with our Customer Services and Returns departments to ensure refunds are processed and recorded correctly on internal systems
• Dealing with all refund related queries
• Calling customers to process partial Chip and Pin refunds
• Issuing of cheques to customers
• Ensuring the correct fees are applied
• Improving systems
• Assisting the wider Finance team with ad hoc queries

Ideal attributes:

• Good IT/system skills
• Accurate data entry
• Personable and able to communicate at all levels within the business
• Customer service experience
• Able to help define and roll out process improvements
• Finance administration

Benefits:

• 25-days holiday
• On-site canteen
• Pension
• Employee Assistance Programme
• Summer Party & Christmas Party
• Pay-day breakfast
• Fruit Wednesdays
• Free parking
• Eye exam covered (up to £30)
• Yearly flu jabs
• 25% discount on products
• £100 maternity/paternity voucher on birth of newborn
• £100 wedding gift voucher
• Day off for child’s first day at school
• Break out area for lunch

This is an interesting company that offers a pleasant office culture and plenty of opportunity to grow and progress.