Administrative Assistant
Job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are seeking an Admin Assistant
About the Role
Reporting to the Admin & Program Manager, provide administrative support for all team operations across various workstreams. Updating trackers, process maps and manuals, purchasing on client system and daily engagement with various stakeholders and customers/ service users. Management of multiple inboxes and admin support for projects. Providing cover and support for the Admin & Program Manager and other workstreams.
Main Duties of the Admin Assistant
Process all incoming customer requests from initiation to completion
Manage trackers and report on progress of all admin request types
Providing SmartLocker support at Discovery Center site
Process requests from within the FM community
Providing cover, business continuity and support to A&PM
Assist with the coordination of the Desktop Hardware Team requests
Participate when required with the activities of the Desktop Hardware Team
Process company purchases within client finance system
Ensure continuous client satisfaction
Bring innovative and efficient ideas to the account
Ensure compliance with all key performance indicators
Receive and process client move requests
Manage supporting suppliers (technology, furniture, etc.)
Assist with supporting all desktop IT requirements including spares management, faulty item replacement/disposal
Assist with monthly D&I, Charity & Contract events
Enhance own professional and personal skills
Desired skills and experience for this job
Two to three years of service management
Excellent customer experience skills
Experience with in-house purchasing systems
Proficiency with Microsoft Office products
Understanding of stakeholder and customer requirements
Organizational skills with the ability to identify and manage priorities
Excellent written and verbal communication skills
Detail oriented
Ability to multi-task and work both in a team and independently
Highly organized with strong analytical skills
Strong interpersonal skills with an ability to interact with executive level
#LI-JB2
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
