administrative assistant Elkin, NC
Job description
Performs all aspects of front office duties including answering and routing calls, maintaining appointment schedule, patient registration and check-in and referrals.
Education and Formal Training: Associates degree preferred, high school diploma or GED required.
Work Experience: Minimum of one (1) year of medical office experience.
Knowledge, Skills, and Abilities Required: Demonstrates a high level of mental and emotional tolerance and even temperament when dealing with ill people; uses tact, sensitivity, sound judgment, and a professional attitude when relating with patients, families, and co-workers at all times. Actively functions as a patient advocate. Knowledge of medical office procedures. Skill in exercising initiative, judgment, problem-solving and decision-making. Skill in establishing and maintaining effective relationships with medical and office staff, patients and the public. Ability to maintain confidentiality of sensitive information. Ability to process patient and public inquiries. Ability to solve problems and correct errors. Ability to communicate clearly and effectively in writing and verbally. Must develop knowledge of current hospital emergency policies and procedures, fire, safety, disaster, and infection control policies. Maintains compliance with HCMH Standards of Performance.
