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Onsite Receptionist / Administrative Assistant

HireUp is searching for a Receptionist / Administrative Assistant on behalf of our client, located in the Tampa Westshore area.

As Receptionist / Administrative Assistant you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. Your primary responsibilities include greeting visitors, answering phone calls, and serving as a communication conduit between the public and other office staff. You will be exposed to all levels of management, both internally and externally, to provide support and coordinate duties as they are assigned. Excellent customer service is required at all times.

The ideal candidate will be high energy and be able to fluidly work in a fast-paced call center environment to meet daily goals and metrics. This is an integral role as the first "face" and "voice" of the company, so a positive attitude is a must!

Summary of Key Responsibilities:

• Facilitating Visitor Check-In and Check-Out process.
• Welcome visitors upon their arrival and provide directions for where to wait until their appointment.
• Inform the appropriate staff members of visitor arrivals. Enforce that visitors are greeted and escorted by a staff member to their meeting destination and escorted back to the front desk at the end of the appointment.
• Monitor waiting room activity to ensure visitor comfort.
• Scheduling Appointments and Communication

• Answer, screen, and direct telephone calls (multiple lines) and e-mails from the public and business associates.
• Provide general information via phone or email about the company to the public.
• Take and pass on accurate messages to staff.
• Contact suppliers or business associates upon request.
• Receive, Unpack, and direct general deliveries.
• Process incoming and outgoing mail to include FedEx, UPS, USPS, etc.
• Photocopy, fax, and scan documents for scheduled meetings and as requested.
• Provide clerical/administrative support and perform special projects as assigned by Corporate Leadership.
• Coordinate and arrange meetings as directed by the Corporate Leadership Provide set up for conference rooms by providing equipment, supplies, and other needed arrangements.
• Maintain communication with the Corporate Office Leadership to correlate office arrangements and minimize conflict. Communicate throughout the day with the Corporate Office Leadership regarding any office/vendor issues.
• Work with Corporate Office leadership to ensure all equipment such as fax machines, copiers, telephones, work order requests, shred it bins, etc., are maintained.
• Maintain the reception area, conference rooms, supplies room and snack storage.
• Order and maintain office supplies.
• Maintain and replenish the Coffee and Snack Bar.
• Demonstrate respect and compassion in every interaction.
• Conduct oneself with the highest degree of honesty and integrity in every interaction.
• Demonstrate a passion for caring as evidenced by interaction with co-workers and visitors.
• Perform all other duties as assigned.
• Maintain Internal Master Calendar for Leadership meetings.

Qualifications, Skills, Abilities, and Competencies:

• Secondary Education Diploma or GED equivalent.
• Must possess at least one year of experience.
• Must be able to work independently.

• Must possess excellent interpersonal, coordinating, and organizational skills.
• Must be able to manage multiple tasks at one time.
• Must be able to read, write, speak, and understand the English language and possess good communication skills.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must be a supportive team member, contribute to and be an example of teamwork and team concept.
• Must possess the ability to deal tactfully with personnel, visitors, government agencies/personnel, and the general public.
• Candidates must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.
• Customer services.
• Prior call center experience.
• Knowledge of domestic and international shipping programs (FedEx, UPS, USPS).
• Microsoft Office (Excel, Word, and Outlook).
• Superior customer service skills.

Benefits:

• 100% Employer Paid Medical Insurance Coverage.
• Dental & Vision plan options.
• Health Advocacy Program.
• Up to 15 days Paid Vacation Annually.
• Additional 6 Paid Holidays.
• Commission Incentives.
• Employee Referral program $500.00.
• And much more!