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The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

The Role and the Department

The Business School seek a Learning and Teaching Administrator. This exciting role will be responsible for the provision of a professional, efficient administrative service supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation.

You will be working with a passionate and friendly team, who support each other on a daily basis, the team is at the heart of the student experience. You will be required to work with colleagues across the institution to ensure the service functions effectively in meeting priorities, working in accordance with the University and Departmental policies and procedures.

We're looking for someone who is passionate about working with students, making a difference and achieving results. You are a brilliant communicator, have good time management skills and are strong at developing relationships. You also have a real eye for detail, a focus on continuous improvement and the drive to get things done.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.
As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply

To be considered for this role, here are the skills/experience we’re looking for:

Qualifications/Experience

Skills/Abilities/Knowledge

1. Good spoken and written communication skills.

2. Good digital skills including experience in using digital devices and apps including[the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems

3. Committed to continuing professional development.

4. Ability to solve problems and resolve straightforward issues yourself and as part of a team.

5. Ability to provide advice and guidance to a range of colleagues and customers.

Desirable Criteria

Post-16 qualification or equivalent experience.

Evidence of relevant personal development to maintain skills.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don’t forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

Contact details
If you would like to have a chat or ask any questions about the role, Erin Adams would be happy to speak to you [email protected]

Typical Role Requirements

Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate.

Service Delivery

• Show a commitment to equality, diversity and inclusion and the University’s values.

• Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role, to ensure the delivery of excellence with the frontline stakeholder experience.

• Use your experience and problem-solving skills to resolve routine issues with things relevant to your role such as student queries and provide information and updates to help your team find solutions.

• Update process guides for staff following policy changes

• When carrying out your role, use and apply relevant professional and regulatory standards, and use of systems e.g. data protection to process, check and reconcile anomalies within data and information sets.

• Use standard office-based devices and applications, tools and equipment to carry out data recordings, communications and networking, such as marks entry, collection, and dissemination of student feedback.

• Arrange meeting/event venues and travel arrangements and/or equipment arrangements for events, meetings and recruitment and teaching activities for other team members.

• Process and update key business documentation, including handbooks, the virtual learning environment, and student concession requests.

• Monitor and track data, including assessment submissions and student progress, initiating follow up procedures, and drafting routine correspondence where necessary.

• Accurately record financial transactions in liaison with relevant staff.

Teamwork

• Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.

• Help your team organise and provide administrative services that support key activities undertaken within your service and contribute to team planning activities.

• Help your team ensure that products and services are adapted in response to feedback and to meet changing demands.

• Flexible in approach to accommodate the needs of team members and/or service.

Communication/Liaison

• Seek feedback from students, staff and anyone else that you come across as part of your role on their requirements from your service to ensure that their reasonable expectations are being met.

• Record information and data accurately and as required to team members and more experienced staff and respond to queries which you receive.

• Liaise and collaborate with staff in other areas of the organisation to ensure that services are being delivered in an efficient and collaborative way.

• Liaise with internal and external suppliers, contractors, specialists and service providers to plan the delivery of services and events.

• Provide support for meetings, working groups and committees, such preparing and sending documents for meetings, drafting reports and taking minutes, including preparation for the Board of Examiners and its Sub-Committees.

• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.