administrative assistant Surrey
Job description
Job Details
Position: Medical Office Assistant MOA
Location: Centre of Clinical Excellence, Surrey BC
Employment Type: Full-Time, on-site
Salary: Commensurate with experience
ABOUT THE CENTRE OF CLINICAL EXCELLENCE – VETERANS AND FIRST RESPONDERS HEALTH (VFRH):
The Centre of Clinical Excellence – VFRH, was founded to support the mental and physical health and wellness of Canada’s Veterans & first responders. This brand new, first-of-its kind Centre of Clinical Excellence (CCE) is located within the Legion Veterans Village in Surrey, BC. The CCE provides a unique & great opportunity to be part of serving and supporting our first responders, armed forces, Veterans, other public safety personnel, and their families.
The Centre of Clinical Excellence focuses on clinical health care and rehabilitation services, innovative research and health technologies, as well as leading-edge treatment for PTSD and mental health. We are a company that values its people and prioritizes the client experience with an uncompromised focus on clinical quality.
As part of the Centre of Clinical Excellence team you will be surrounded by professionals passionate about breaking down the barriers faced by this population when it comes to receiving the care they need. The Centre of Clinical Excellence strives to provide health care that results in long lasting and meaningful changes in the physical and mental well-being of its patients.
Some of the services available at the Centre of Clinical Excellence include Primary Care & Lifestyle Medicine, Mental Health specialists & programs, Neuro Rehabilitation, and Dental care. Together all services and practitioners will work collaboratively to provide patients the highest quality of care and connect them with additional resources outside of the Centre as needed.
So, are you a like-minded, passionate professional who shares our belief in integrated, collaborative health care?
Let’s make a difference together!
POSITION SUMMARY:
We are looking for a Medical Office Assistant (MOA) to join our Lifestyle Medicine team. You will work within an interdisciplinary environment which includes a team of Physicians, RNs & NPs, Psychologists, Occupational Therapists, Physical Therapists, Clinical Counsellors, Kinesiologists, and Nutritionists/Dieticians.
Our interdisciplinary clinic is seeking a highly motivated and autonomous Medical Office Assistant who will play a critical role in ensuring the smooth operation of our clinic, which focuses on the health of veterans, first responders, military personnel, and their families.
WHAT WE OFFER
- Competitive compensation, commensurate with experience
- Brand new, state-of-the-art facility
- Passionate and highly skilled team of practitioners to collaborate with and learn from
- Opportunities to specialize and participate in leading edge treatment technology
- An interdisciplinary & supportive environment that values health & wellness
- Holistic care for patients providing and connecting them with the care they need to achieve their health goals in a long-term, sustainable way
- Care delivered both in-person, virtually, and hybrid
- A rare opportunity to work in a first-of-its kind clinic within Canada, pushing boundaries and aiming to improve healthcare and access for Veterans, first responders, military, public safety personnel and their families
WHAT YOU WILL DO:
- Greeting and checking-in patients, verifying their information, and assisting with any inquiries they may have
- Scheduling and confirming appointments with patients and providers
- Answering and directing phone calls, taking messages, and triaging urgent matters to the appropriate provider
- Processing medical billing and insurance claims
- Preparing patient charts and maintaining accurate electronic health records (EHR)
- Assisting with patient intake, recording patient history and concerns, and updating EHRs
- Sterilizing medical equipment and preparing exam rooms for patient use
- Coordinating referrals to other providers and services as needed
- Assisting with clinic operations, such as ordering supplies and maintaining equipment
- Collaborating with other healthcare professionals to ensure interdisciplinary care and continuity of care
- Working collaboratively with the Centre of Clinical Excellence Navigator & Registered Nurse
- Working with Veterans & first responders with chronic and/or acute pain, substance use issues, and/or mental health conditions
- Work closely with the Centre of Clinical Excellence - VFRH team & other Centre of Clinical Excellence practitioners to meet identified client needs and achieve excellent client outcomes
WHAT YOU HAVE:
- High school diploma or equivalent education
- Completion of a MOA program or equivalent experience
- Proven experience working in a medical office or healthcare setting for at least 5 years
- Knowledge of medical terminology and basic medical procedures
- Excellent communication skills, both verbal and written
- Strong organizational skills and attention to detail
- Knowledge of electronic medical records (EMR) systems
- Familiarity with medical insurance plans and benefit programs offered by different providers
- Ability to communicate with insurance providers and patients regarding claims, denials, and appeals
- Knowledge of benefit claim processing and documentation requirements
- Experience with electronic claims submission and management
- Willingness to continuously learn and adapt to new technologies and procedures
- Patient, autonomous work ethic, with strong problem solving and decision-making skills
- A willing & passionate team player who thrives in an interdisciplinary, teamwork setting
- Interested in both personal growth & growth of the organization
- Experience with the following populations considered an asset: Veterans, first responders (RCMP, Police, Army, Firefighters, Nurses, Paramedics, Border Security)
- Experience with shift workers, trauma, or mental health considered an asset
Job Types: Full-time, Permanent
Salary: $22.00-$28.00 per hour
Benefits:
- Dental care
- Extended health care
Schedule:
- Monday to Friday
Work Location: In person
