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Job description

TO APPLY PLEASE EMAIL YOUR CV WITH A COVERING LETTER. THOSE WITHOUT A COVERING LETTER WILL NOT BE CONSIDERED. ALTERNATIVELY YOU CAN DROP A HARD COPY IN AT CAPTAIN TED'S.

JOB DESCRIPTION
POST: Administration Assistant

SALARY: £11.00 per hour

HOURS: 12 to 16 per week (split Monday to Friday)

SERVICE INFORMATION
Captain Ted’s is a children’s entertainment centre with an in house café serving a selection of hot and cold food and drinks. A range of free activities are ran at the centre and during the week the centre provides a breakfast club and becomes an after school club closing to the public at 3pm. In the school Holidays a holiday club is ran. The Administration Assistant will be responsible for supporting the MD, carrying out administrative back office tasks, marketing and quality control.

The post holder must ensure the safety of all customers and users of the Centre and that the services provided are of a consistently high quality.

DUTIES

• To organise and promote events and groups
• Co ordinate the production of appropriate promotional communications and marketing materials
• Develop and maintain systems for all digital marketing activities
• Support with the development and monitoring of the organisation’s website, to improve performance and conversion ratios
• Create digital and non-digital graphical material in line with brand guidelines
• Liaise with the booking system provider to ensure that the system is accurate and running efficiently.
• Prepare and issue contracts and uniform for all new staff.
• Implement and run a stock management system.
• To set up a mailing list.
• To produce and distribute a quarterly news letter.
• Price check against other local and national businesses
• To maintain a breakage register.
• To organise the breakfast and after school club administration ensuring it is efficiently and safely ran. To include
• Liaising with the schools including lists of children being collected
• Invoicing parents
• Organising staff training and DBS clearance
• Ordering resources
• Liaising with Ofsted
• Organise all printing to include publicity literature and party invites
• Selling party packages to customers over the telephone and in person. Logging all the relevant information and ensuring the customer is emailed confirmation.
• To ensure that a high quality catering service is delivered from the facility. Ensuring Captain Ted’s maintains its 5 star rating from the Food Standards Agency.
• To ensure the security and proper maintenance of the building, including appropriate and thorough cleansing schedules and practices.
• To ensure a professional image is presented to existing and potential customers at all times in terms of staff attire, demeanour, attitude and behaviour.
• To assist in the monitoring and implementation of policies and procedures.
• To assist in the achievement of service delivery targets.
• To support the MD to maintain all relevant statistical information pertaining to the service. To include inputting the VAT return data, other purchases, party figures and the daily sales figures.
• To monitor user satisfaction on a continuous basis and to respond to feedback as necessary, in order to ensure suitability of provision and the meeting of customer needs.
• Any other duties commensurate with the position.

Qualities & Attitude

• Excellent communication skills
• Ability to motivate self & others
• Flexible worker
• Proactive Worker
• Eye for detail
• Must be willing to undertake relevant training and attend meetings as requested

ADDITIONAL INFORMATION

RESPONSIBLE TO: The Managing Director of Captain Ted’s Ltd

PERSON SPECIFICATION

CL=Covering Letter/CV I= Interview T= Test

Person Specification

Essential

Desirable

Method of Assessment

1.1

EXPERIENCE

Minimum of 1 years’ administration experience

✓

CL/I

1.2

Must have well-developed I.C.T. skills and be proficient in Word, Powerpoint and Excel.

✓

CL/I

1.3

Experience of handling and interpreting a variety of information.

✓

CL/I

1.4

Experience of working in customer-facing services.

✓

CL/I

1.6

A proven ability to work within a team effectively.

✓

CL/I

1.7

Knowledge of performance indicators and their application and how they can be used to affect improvement.

✓

CL/I

2.1

SPECIAL ABILITIES/COMPETENCES

Excellent organisational and time management skills in order to manage a varied workload to tight deadlines.

✓

CL/I

2.2

Excellent interpersonal skills with the ability to communicate with a broad range of people both in writing and verbally.

✓

CL/I

2.3

Excellent customer service skills and commitment to resolving customer service problems on time.

✓

CL/I

2.4

Understanding and commitment to equality of opportunities and diversity in service delivery.

✓

CL/I

2.5

Self motivated and ability to work under personal and organisational pressures while achieving targets to a high standard

✓

CL/I

2.7

Ability to think laterally, creatively and flexibly to recognise issues and resolve problems in a timely manner

✓

CL/I

3.1

EDUCATION AND TRAINING

English and Maths GSE Grade A-C or equivalent.

✓

CL

Job Type: Part-time
Part-time hours: 16 per week

Salary: £11.00 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Newcastle upon Tyne